Patient Access Services Associate Manager

Banner Health Corporate; South Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Banner Health's Admitting-Hosp team in Tucson, AZ is seeking a Patient Access Supervisor to lead a 15-20 member staff and ensure exemplary service across billing, registration, scheduling, admitting and financial counseling. The role emphasizes strong leadership, process improvement, and compliance in a fast-paced hospital setting.

The position requires 3+ years of supervisory experience with 10+ direct reports, a focus on staff development, and the ability to coordinate workflows while

Qualifications

• Requires an Associate degree in Business Management or equivalent education or experience.
• 3+ years in office management and/or supervision in healthcare billing/admitting.
• Strong organizational, communication, and multi-tasking abilities.

Responsibilities

• Mentor, train, and evaluate Patient Access staff; develop succession plans.
• Audit work for accuracy and compliance; provide education and feedback.
• Ensure accountability and handle counseling/discipline as needed.
• Coordinate activities and staffing to meet business goals and workflow.
• Foster a constructive work environment with coaching and delegation.
• Assist in budget planning and department-level strategic tasks.
• Onboard new hires and guarantee 100% training until performance is met.
• Develop expertise in Patient Access applications and tools; collaborate across leaders.
• Supervise 15-20 non-exempt staff; serve internal/external customers at all levels.

Skills

Supervisory experience

Leadership

Staff development

Regulatory/compliance awareness

Education

Associate degree in Business Management

Job description

Primary City/State: Tucson, Arizona

Department Name: Admitting-Hosp

Work Shift: Day

Job Category: Revenue Cycle

Nestled between five majestic mountain ranges, Tucson is more than just a city-it’s a vibrant tapestry of culture, nature, and history. With over 350 days of sunshine a year, a thriving arts scene, world-renowned cuisine, and easy access to some of the most stunning desert landscapes in the Southwest, Tucson offers a unique blend of urban charm and outdoor adventure. At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives.

Must have 3+ years of Supervisory/Leadership experience with 10+ direct reports.

Schedule: Monday - Friday 12:00pm to 8:30pm (on call rotation and shift flexibility depending on business needs); this position will be overseeing the Emergency Department.

Banner - University Medical Center South is a comprehensive academic medical center that includes an Emergency department, a state-designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services-accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders-designated senior-friendly hospital. The hospital is staffed by physicians who are full-time faculty of the University of Arizona College of Medicine - Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics.

POSITION SUMMARY

This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.

CORE FUNCTIONS

• Under direction of PAS Director and/or Sr. Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff.


• Performs random and/or focused audits to ensure accuracy of staff's work meets compliance standards and is minimizing registration initiated initial denials. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities.


• Ensures all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS).


• Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department.


• Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. Interviews, hires staff.


• Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload.


• Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.


• Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience.


• Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises 15-20 non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.

MINIMUM QUALIFICATIONS

Requires the knowledge and business skills normally demonstrated by an Associate’s degree in Business Management or equivalent education and/or experience. Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred. Demonstrated success in a leadership role is a plus. Additional related education and/or experience preferred.

EEO STATEMENT: EEO/Disabled/Veterans

We are an equal opportunity employer. Banner Health supports a drug-free work environment.

PRIVACY POLICY

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Banner Health supports a drug-free work environment. Privacy Policy

Banner Health supports a drug-free work environment. Privacy Policy