PATIENT ACCESS SERVICE REP, HFMH - HFM REHAB PT

Froedtert Health; Manitowoc (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a Patient Access Service Representative to enhance patient experiences at their Manitowoc facility. In this role, you will greet patients and visitors, ensuring a welcoming atmosphere while delivering top-notch customer service both in-person and over the phone. This is an excellent opportunity to join a supportive team dedicated to patient care within a renowned health network. With flexible scheduling and a commitment to career growth, this position offers a rewarding path in the healthcare field. If you are passionate about making a difference in patient interactions, we encourage you to apply.

Benefits

Paid time off

Career growth opportunities

Tuition assistance

Referral bonuses

Retirement plan - 403b

Medical, Dental, Vision, Life Insurance

Disability benefits

Employee Assistance Programs

Adoption Assistance

Work-life benefits

Qualifications

• Minimum of one year of experience in a customer service role required.
• Previous experience in a healthcare setting preferred.

Responsibilities

• Provide exceptional patient experience by greeting patients and visitors.
• Deliver outstanding customer service in person and over the phone.

Skills

Effective communication skills

Customer service skills

Organizational skills

Multi-tasking ability

Microsoft Outlook

Microsoft Excel

Microsoft Word

Knowledge of medical terminology

EpicCare

Education

High School diploma or equivalent

Job description

Discover. Achieve. Succeed. #BeHere

Location: US: WI: MANITOWOC at our HARBOR TOWN CAMPUS facility.

This job is ON-SITE.

FTE: 0.8

Shift: Shift 1

Clinic hours, so schedule can be in any range of this time are 6 am – 5:30 pm Mon-Thurs and 6 am – 4:30 pm Friday.

Job Summary:

The Patient Access Service Representative (PASR) provides an exceptional patient experience by proactively greeting patients and visitors, creating a helpful, positive, welcoming, and friendly environment. They deliver outstanding customer service both in person and over the phone.

Experience Requirements:

• Minimum of one year of experience as a receptionist/assistant or in a customer service role is required.
• Previous experience in a healthcare setting is preferred but not necessary.

Education Requirements:

High School diploma or equivalent is preferred.

Skills and Knowledge:

Effective communication skills (oral and written), ability to multi-task, strong organizational skills, excellent customer service skills, proficiency in Microsoft Outlook, Excel, and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits at Froedtert Health:

• Paid time off
• Career growth opportunities, tuition assistance, CEU opportunities
• Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Disability, Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, and other work-life benefits

Froedtert & the Medical College of Wisconsin health network supports a shared mission of patient care, research, and education, operating eastern Wisconsin's only academic medical center and Level I Trauma center.

We are an Equal Opportunity Employer committed to a diverse workforce. Protected veterans are encouraged to share their priority consideration status at 262-439-1961. We maintain a drug-free workplace with pre-employment testing. For accommodations during the application process, contact us at 262-439-1961.