Office Manager

PRISM Vision Group; Spokane (WA); On-site; USD 55,000 - 115,000; Full time

Job summary

The Spokane Eye Clinic, part of Prism Vision Group, is seeking an exempt Healthcare Operations Manager to oversee day-to-day practice operations at our Spokane, WA offices. The role ensures policies, procedures and HIPAA compliance are followed while managing office resources and patient accounts.

You will lead staff scheduling, interviews, training, and performance reviews, promote quality customer service, and pursue process improvements.

Qualifications

• Education: High School Graduate or GED; BA/BS degree preferred
• Experience: 3+ years in a management role preferred; healthcare office experience required

Responsibilities

• Manages day to day practice operations; administers policies and procedures
• Oversees office financials and promotes efficient use of office resources/budget; dispenses/reconciles petty cash
• Oversees staff scheduling, time and attendance, including vacations and sick/personal time
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
• Conducts annual employee performance reviews; provides ongoing coaching and mentorship
• Facilitates regular departmental and office staff meetings
• Promotes professionalism and superior customer service; develops process improvements
• Manages accurate filing and organization of patient accounts/demographics
• Ensures compliance with HIPAA/OSHA and other regulations
• Regularly interfaces with staff, physicians, patients, and other stakeholders
• Keeps abreast of industry best practices and pursues continued education
• Performs other duties as assigned

Skills

Policy compliance

HIPAA guidelines

Medical terminology

MS Office proficiency

Communication skills

Organization/time mgmt

Process evaluation

Office equipment

Mentoring staff

Diversity & inclusion

Fast-paced environment

Education

High School or GED

BA/BS degree preferred

Job description

This exempt role is located at the Spokane Eye Clinic, South Hill/Downtown office, Spokane, WA, which is part of Prism Vision Group.

Compensation Range: $55,431.64 - $115,127.25/Annual (Dependent on Experience)

Role And Responsibilities

• Manages day to day practice operations; administers policies and procedures.
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
• Conducts annual employee performance reviews; provides ongoing coaching and mentorship
• Facilitates regular departmental and office staff meetings
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis
• Manages accurate filing and organization of patient accounts/demographics
• Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)
• Regularly interfaces with staff, physicians, patients, and other stakeholders
• Keeps abreast of industry best practices and pursues continued education
• Performs other duties as assigned

Position Qualifications

Education: High School Graduate or General Education Degree (GED). BA/BS degree preferred

Experience: 3+ years’ experience in a management role preferred; healthcare office experience required

Knowledge/Skills/Abilities

• Experience supporting compliance with organizational policies, procedures and systems
• Advanced knowledge of HIPAA guidelines, practices and procedures
• Knowledge of medical practices, terminology, and reimbursement policies
• Solid computer skills – MS applications required (Word, Excel, PowerPoint)
• Outstanding written and oral communication skills; ability to communicate clear expectations
• Superior organizational and time-management skills; ability to prioritize and delegate responsibilities
• Skill in evaluating the effectiveness of existing methods and procedures
• Skill in operating a variety of office equipment and computer programs
• Demonstrated ability to mentor and support the professional development of staff members
• Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity
• Ability to thrive in a fast-paced, dynamic organization

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens