Patient Access & Scheduling Specialist

Eastern-Shore-Rural-Health-System; New Church (VA); On-site; USD 21,000 - 33,000; Full time

Job summary

Eastern Shore Rural Health System is seeking a Business Assistant at the New Church health center to welcome patients, schedule appointments, and verify insurance while ensuring smooth operations.

The role requires a high school diploma, strong customer service, and solid computer skills; interpreter certification is a plus. You will work in a team-oriented environment delivering high-quality service to patients and visitors.

Qualifications

• Requires a high school diploma or equivalent.
• Work experience in a medical, dental or business office preferred.
• Certification as an interpreter is preferred.
• Must demonstrate excellent internal and external customer service skills.
• Must demonstrate a personal and professional commitment to Eastern Shore Rural Health System and its Mission Statement.

Responsibilities

• Schedule appointments using computerized system.
• Verify insurance and document in the billing notes following established protocol.
• Collect co-pay after data has been verified. Accurately update all fields in eClinicalWorks (eCW) and on the registration form when due during time of check in.
• Create/ respond to telephone encounters, following established protocol.
• Complete no-show documentation following established protocol.
• Check providers schedule for accuracy and ensure all patients that need to be rescheduled have been contacted.
• Distribute health history when previous information expires or patient is being seen for a new patient appointment. Scan documents correctly into electronic health record.
• Check business team bubble daily as applicable.
• Complete request for information (ROI) forms correctly. Create dental claims accurately and check for errors.
• Call patients reminding them of their appointment 1(one) day prior to appointment if it has not been confirmed.
• Perform interpretation or translation services for ESRHS centers.
• Assist patients with signing up for the Migrant Clinician Network. May participate in Migrant health fairs and Migrant Late Nights.
• Perform interpretation/translation services for ESRHS centers.
• Assist patients with signing up for the Migrant Clinician Network.

Skills

Customer service

Communication

Teamwork

Computer skills

Interpreting

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

• Location 5219 Lankford Highway,New Church, VA, 23415,United States
• Base Pay $15.30 - $24.93 / Hour
• Job Category Non-Clinical
• Employee Type Regular Full Time (NE)
• Required Degree High school

Contact information

• Phone [phone] x1123

Description

The Business Assistant, is responsible for welcoming and greeting all patients and visitors, scheduling appointments and verifying insurance to ensure efficient and smooth business operations in the health center while providing high-quality services to patients.

Requirements

• Requires a high school diploma or equivalent.
• Work experience in a medical, dental or business office preferred. Must be professional, self-motivated and have strong attention to detail, communication, teamwork, customer service and computer skills.
• Certification as an interpreter is preferred.
• Must demonstrate excellent internal and external customer service skills.
• Must demonstrate a personal and professional commitment to Eastern Shore Rural Health System and its Mission Statement.

Summary

• Schedule appointments using computerized system.
• Verify insurance and document in the billing notes following established protocol.
• Collect co-pay after data has been verified. Accurately update all fields in eClinicalWorks (eCW) and on the registration form when due during time of check in.
• Create/ respond to telephone encounters, following established protocol.
• Complete “no-show” documentation following established protocol.
• Check providers schedule for accuracy and ensure all patients that need to be rescheduled have been contacted.
• Distribute health history when previous information expires or patient is being seen for a new patient appointment. Scan documents correctly into electronic health record.
• Check business team bubble daily as applicable.
• Complete request for information (ROI) forms correctly. Create dental claims accurately and check for errors.
• Call patients reminding them of their appointment 1(one) day prior to appointment if it has not been confirmed.
• Perform interpretation or translation services for ESRHS centers.
• Assist patients with signing up for the Migrant Clinician's Network. May participate in Migrant health fairs and Migrant Late Nights.
• Perform interpretation/translation services for ESRHS centers.
• Assist patients with signing up for the Migrant Clinician Network.