Patient Access & Scheduling Specialist

Terry Reilly Health Services; Nampa (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Low-cost healthcare options

Healthy work-life balance

Job summary

Terry Reilly Health Services in Nampa, Idaho, seeks a customer service representative to support inbound patient interactions and manage scheduling. The ideal candidate excels in communication, navigates EHR and Microsoft Office systems, and can prioritize tasks under pressure. Experience in healthcare or social services is preferred, along with bilingual abilities in English and Spanish. This role offers a balance between professional responsibilities and personal time, emphasizing work-life balance and community health.

Qualifications

• Proven record of customer service excellence including good verbal and written communication skills.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, and multi-line telephone.
• Strong ability to work well under pressure, prioritize, multitask, and manage competing duties.

Responsibilities

• Provide general customer service and assist/resolve inbound patient calls and inquiries.
• Schedule and register patients, collecting required data accurately.
• Determine eligibility for services and counsel patients regarding payment policies.

Skills

Customer service excellence

Communication skills

Microsoft Office proficiency

Multitasking ability

Sensitivity to patient populations

Tools

EHR systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Terry Reilly Health Services in Nampa, Idaho, seeks a customer service representative to support inbound patient interactions and manage scheduling. The ideal candidate excels in communication, navigates EHR and Microsoft Office systems, and can prioritize tasks under pressure. Experience in healthcare or social services is preferred, along with bilingual abilities in English and Spanish. This role offers a balance between professional responsibilities and personal time, emphasizing work-life balance and community health.