Patient Access & Scheduling Specialist

Johnson Health Center; Madison Heights (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Johnson Health Center seeks a Patient Scheduling Specialist to support the care team. The role focuses on delivering excellent customer service via phone, text, and live chat, ensuring timely access to care and accurate scheduling in the EHR.

Responsibilities include routing calls, updating patient charts, and coordinating with providers and pharmacies. The position emphasizes teamwork, professionalism, and adherence to procedures in a fast-paced environment.

Qualifications

• Excellent customer service and professional communication.
• Ability to handle calls and messages with calm under pressure.
• Proficient with electronic scheduling in a healthcare setting.
• Capable of multi-tasking in a fast-paced environment.
• Able to navigate patient charts and documentation.

Responsibilities

• Communicate with patients courteously via phone and electronic channels.
• Direct calls and create detailed telephone encounters for patients, providers and pharmacies.
• Interpret patient and provider needs to route messages efficiently.
• Schedule appointments in JHC’s EHR and manage scheduling components.
• Participate in team meetings and uphold Team-Based Care practices.
• Remind patients of appointment details and reschedule as needed.
• Maintain productivity in a fast-paced environment while multi-tasking.
• Operate with dual monitors and multi-line phones across multiple software programs.

Skills

Customer service

Communication

Multitasking

Typing quickly

Electronic communication

Tools

JHC EHR system

Live chat software

Text messaging

Dual monitors

Multi-line phones

Job description

Johnson Health Center seeks a Patient Scheduling Specialist to support the care team. The role focuses on delivering excellent customer service via phone, text, and live chat, ensuring timely access to care and accurate scheduling in the EHR.

Responsibilities include routing calls, updating patient charts, and coordinating with providers and pharmacies. The position emphasizes teamwork, professionalism, and adherence to procedures in a fast-paced environment.