Patient Access Scheduling Representative (Full-time, Day shift)

Adventist Health; The Dalles (OR); On-site; USD 27,000 - 40,000; Full time

Job summary

Adventist Health Columbia Gorge is seeking a Patient Access Scheduling Representative to join our The Dalles, Oregon location. This full-time, day-shift role focuses on scheduling and patient access with a commitment to accurate insurance verification and readiness for services.

The ideal candidate will have high school education or GED and at least one year of healthcare or service-oriented customer service experience, with preference for associates/technical degrees and prior patient access

Qualifications

• One year customer service experience, preferably in healthcare or service-oriented environment.
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field.

Responsibilities

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Coordinates with referring and ordering providers to schedule appropriate services and collect demographic/insurance data.
• Verifies insurance eligibility and authorization requirements and ensures MRN assignment and orders are in place.
• Obtains external medical records and provides exceptional customer service to patients and providers.
• Processes patient and provider messages and supports scheduling and access needs.

Skills

Customer service experience

Patient Access experience

Education

High School Education/GED

Associate/Technical degree preferred

Job description

Job Description

In the heart of The Dalles, Oregon, Adventist Health Columbia Gorge has served the Columbia River Gorge community since 1901. We are comprised of a 49-bed hospital, various medical offices, home health, a birthing center and a vast scope of services located throughout The Dalles and the surrounding areas. The Dalles is known for its picturesque views of the Columbia River, local charm and delicious downtown restaurants and bakeries. There is something for everyone in this scenic community.

Job Description

In the heart of The Dalles, Oregon, Adventist Health Columbia Gorge has served the Columbia River Gorge community since 1901. We are comprised of a 49-bed hospital, various medical offices, home health, a birthing center and a vast scope of services located throughout The Dalles and the surrounding areas. The Dalles is known for its picturesque views of the Columbia River, local charm and delicious downtown restaurants and bakeries. There is something for everyone in this scenic community.

Job Summary

Adventist Health Columbia Gorge is looking for Patient Access Scheduling Representative for Day Shift, Full-time regular, 8 Hours. We are looking for great individual who can work onsite to our location in The Dalles, Oregon.

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements. Ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. Provides superior customer service to patients, providers, and all internal and external customers.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Required
• Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred
• One year customer service experience, preferably in healthcare or service-oriented environment: Required
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required

Essential Functions

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines. Communicates preparation instructions and ensures patients are ready for procedures.
• Coordinates with referring and ordering providers to schedule appropriate services. Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements. Ensures accurate patient identification and proper MRN assignment. Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services. Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly. Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

Job Identification : 75694

Job Category : Associate

Posting Date : 2026-11-13T19:11:24+00:00

Job Shift : Day Shift

Locations :

The Dalles, OR, United States

Assignment Category : Full-time regular

Pay Range : The estimated base pay for this position is $19.53 to $29.26. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : RC PA - Acute Reg - AHCG

Shift Length : 8 Hours