Patient Access & Scheduling Coordinator

Adventist Health; Kailua (HI); On-site; USD 44,000 - 58,000; Full time

Job summary

Adventist Health Castle in Kailua, HI seeks a patient access professional to facilitate medical and financial clearance, helping coordinate scheduling and program authorizations for timely care. The role handles confidential information and collaborates with care teams to resolve access barriers.

Applicants should have relevant education or experience and at least two years in healthcare. This full-time position emphasizes patient-centered service and compliance with policies and procedures.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
• Two years' healthcare experience: Preferred

Responsibilities

• Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.
• Develops monthly Wellness newsletter, updating website and developing promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.

Education

High School Education/GED or equivalent: Preferred

Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

Two years' healthcare experience: Preferred

Job description

Adventist Health Castle in Kailua, HI seeks a patient access professional to facilitate medical and financial clearance, helping coordinate scheduling and program authorizations for timely care. The role handles confidential information and collaborates with care teams to resolve access barriers.

Applicants should have relevant education or experience and at least two years in healthcare. This full-time position emphasizes patient-centered service and compliance with policies and procedures.