Patient Access Scheduler REMOTE, Scheduling Business Support, FT, 9AM-5:30PM

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Scheduler to manage patient appointments and provide excellent customer service in Boca Raton, Florida. The role requires strong communication skills and organizational abilities, with the expectation to work in a busy call center environment. Candidates should possess a high school diploma and be detail-oriented. Bilingual candidates in English and Spanish/Creole are preferred.

Qualifications

• Must complete and pass the Patient Access training course.
• Ability to perform basic mathematical calculations.
• Must have organizational and teamwork skills.

Responsibilities

• Schedule patient appointments for diagnostic and surgical procedures.
• Obtain and verify necessary demographic and insurance information.
• Meet individual quality metrics in a call center environment.

Skills

Detail oriented

Excellent customer service

Interpersonal communication skills

Ability to work in a high volume environment

Bilingual English, Spanish/Creole

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR applications

Job description

Patient Access Scheduler REMOTE, Scheduling Business Support, FT, 9AM-5:30PM

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality.

Description
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• High School, Cert, GED, Trn, Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole.

Minimum Required Experience: Less than 1 year
EOE, including disability/vets