Patient Access Schedule Agent, Partially Remote M-F 8A-430P

UMass Memorial Health; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking candidates for the Patient Access scheduling role in Central Massachusetts. The position handles inbound/outbound calls to schedule appointments with multiple providers, across campuses, and coordinates financial and insurance information.

Strong communication and bilingual skills are a plus. The role reflects a non-exempt, full-time schedule with standard business hours (Mon-Fri).

Qualifications

• High school diploma required.
• Preferred: Associate's degree in business or healthcare-related field.
• Required: English speaking, reading and writing skills.
• Required: Strong intrapersonal and communication skills.
• Preferred: Previous scheduling and/or phone customer services experience.
• Preferred: Previous experience in a health care organization.
• Preferred: Bilingual reading/writing skills.

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics and insurance information.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies) and coordinates room scheduling.

Skills

English skills (speaking, reading, and

Intrapersonal skills

Communication skills

Customer service

Education

High school diploma

Associate's degree in business or healthcare

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part‑time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday Scheduled Hours: 8:30 AM - 5:00 PM Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

M-F 8:30A-5P

Major Responsibilities:

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.

Position Qualifications:

• License/Certification/Education: Required: High school diploma.
• License/Certification/Education: Preferred: Associate's degree in business or healthcare-related field.
• Experience/Skills: Required: English speaking, reading and writing skills.
• Experience/Skills: Required: Strong intrapersonal and communication skills.
• Experience/Skills: Preferred: Previous scheduling and/or phone customer services experience.
• Experience/Skills: Preferred: Previous experience in a health care organization.
• Experience/Skills: Preferred: Bilingual speaking, reading, and writing skills.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Six Standards of Respect:

• Acknowledge
• Listen
• Communicate
• Be Responsive
• Be a Team Player
• Be Kind

If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or 'caregiver' fills an important role for our patients and their families every day.

Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.