Ambulatory Service Representative, BMT Clinics, 40 Hours, Days.

C100 UMass Memorial Medical Center, Inc.; United States; On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UMass Memorial Health in Central Massachusetts is seeking an administrative support role at the Bone Marrow Transplant Clinic. This non-exempt position assists with appointments, financial counseling, insurance questions, and coordinating referrals in an ambulatory setting.

The role is full-time, 40 hours weekly, with a day shift. A $3,000 sign-on bonus may be available; final offer varies with hours, experience, and internal equity considerations.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 3 years of related experience, waived if degree is held.
• Must be able to use specialized applications software and computer systems.
• Ability to work under stressful situations with professional behavior and strong communication.
• Knowledge of medical terminology and office procedures preferred.

Responsibilities

• Greets visitors and patients for appointments and procedures.
• Verifies patient demographics and insurance information; may collect co-payments.
• Obtains signatures for consent and treatment authorization; refers to appropriate area as needed.
• Assesses patient needs including financial counseling and interpreter/social services.

Skills

Customer service experience

Communication skills

Multitasking under stress

Education

High School Diploma

Associate's or Bachelor's degree (preferred)

Tools

Computer systems

Job description

Are you a current UMass Memorial Health caregiver? Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday Scheduled Hours: Flex 7a-5:30p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 4090 Bone Marrow Transplant Clinic Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs We are offering $3,000 Sign On Bonus! A talent acquisition caregiver will provide more details into the sign on bonus during the interview process

Major Responsibilities

• 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• 2. Confirms and verifies patient demographic and insurance information.
• 3. May collect co-payments from patients upon arrival.
• 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• 5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications

• License/Certification/Education: Required: 1. High School Diploma.
• Preferred: 1. Associate’s or Bachelor’s degree.
• Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Required: 2. Requires the ability to use specialized applications software and computer systems.
• Required: 3. Necessitates individuals who are multifunctional and able to work under stressful situations.
• Required: 4. Exemplifies, professional behavior and excellent communication and human relations skills.
• Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred.
• Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or caregiver fills an important role for our patients and their families every day.

Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important role, every day.