Patient Access Representitive

essentiahealth; Baxter (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Wellness programs

Job summary

Essentia Health in Baxter Clinic seeks a Patient Access Representative to greet customers and guide the registration process. You will collect demographic and financial data, verify insurance information, and provide cost estimates for upcoming visits.

Responsibilities include scheduling follow-ups, ensuring accurate billing data, and maintaining courteous patient interactions. This role supports the clinical team and communicates effectively with patients and coworkers in a fast-paced

Qualifications

• No educational requirement.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimal health information.
• Obtains copies of insurance cards and identification, updates patient information in the medical record.
• Performs point of service data collection, collects co-pays, reconciles cash drawer, reports daily deposits.
• Maintains assigned work queues according to supervisor’s instructions.
• Interacts professionally with patients and staff to provide high-quality service.
• Answers phone calls, schedules appointments, and refers to clinical team as needed.

Skills

Patient access

Customer service

Scheduling

Data entry

Tools

Electronic Health Records

Job description

Building Location:

Baxter Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications:

No educational requirement.

Licensure/Certification Qualifications:

FTE:

0

Shift Rotation:

Day/Eve Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].