Patient Access Representative - Student Health and Priority Care

University of North Texas Health Science Center; Town of Texas, Fort Worth (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to provide excellent customer service in a dynamic healthcare environment. This role is vital in ensuring a smooth patient experience, managing appointments, and maintaining patient records. The ideal candidate will have strong communication skills and the ability to multitask effectively. Join a team dedicated to transforming lives and improving community health outcomes, where your contributions will make a significant impact. If you are passionate about healthcare and customer service, this opportunity is perfect for you.

Qualifications

• 1 year of customer service experience required.
• Ability to maintain professional composure in a busy environment.

Responsibilities

• Greet patients and manage appointment scheduling.
• Handle patient check-in/check-out procedures.
• Ensure a positive patient experience.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Education

High School Diploma or GED

Job description

Title: Patient Access Representative - Student Health and Priority Care

Employee Classification: Patient Access Representative

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-HSC Health Student Health-345820

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

HSC Health is the academic clinical practice of the Health Science Center, where quality care meets quality education.

HSC Health primary and multispecialty care offices are located on the HSC, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities. Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.

HSC Health's interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, nurses and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check-in/check-out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.

Minimum Qualifications

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

Ability to multitask in a busy environment while maintaining professional composure. Skilled in consistently completing assignments on time, accurately and with attention to detail. Excellent customer service and strong communication skills. Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

Bilingual

Job Duties:

• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments or medical consultations.


• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.


• Receive and route patient messages or documents to appropriate staff.


• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.


• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.


• Maintain patient schedule prep and ensure it is completed within the directed timeframe.


• Performs other duties as assigned to meet the ongoing needs of the department.

Work Schedule:

M-F 7-4 and/or 8-5

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.