Patient Access Representative- Spooner Clinic (.6 to .8 Flex)

Essentia Health; Spooner (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking healthcare provider as a Patient Access Representative, where you will play a crucial role in ensuring a smooth patient registration process. This position involves greeting patients, collecting vital information, and providing exceptional customer service. You will work closely with both patients and healthcare professionals to facilitate appointments and ensure accurate billing. Enjoy a collaborative work environment that values your contributions and offers opportunities for professional growth. With flexible scheduling and comprehensive benefits, this role is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plans

Tuition Reimbursement

Flexible Scheduling

Employee Wellness Programs

Qualifications

• Experience in patient registration or scheduling is preferred.
• Ability to interact positively with patients and staff.

Responsibilities

• Greet patients and facilitate the registration process.
• Collect demographic and financial information from patients.
• Schedule follow-up appointments as needed.

Skills

Customer Service

Patient Registration

Data Collection

Scheduling

Job description

Building Location:

Spooner Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. It interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide the highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

None

FTE:

0.6

Possible Remote/Hybrid Option:

Yes

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Varies

Shift End Time:

Varies

Weekends:

Yes

Holidays:

Yes

Call Obligation:

No

Union:

DC USWA Spooner (DCUSP)

Union Posting Deadline:

04/28/2025

Compensation Range:

$16.46 - $24.46

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.
• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.
• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.
• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at [phone] for more information.