Patient Access Representative Senior - Patient Access Center

CHRISTUS Health; Tyler (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CHRISTUS Health is seeking a Senior Patient Access Representative to manage financial aspects of patient care, including counseling, billing, and collections. The role requires coordination with patients, families, physicians, nurses, insurers, and third-party payers to ensure accurate and timely reimbursements.

The candidate will also support compliance with federal regulations and hospital standards and assist in escalated patient account issues under supervision.

Qualifications

• High School Diploma or equivalent experience preferred.
• 3–5 years of experience preferred in patient access or similar roles.

Responsibilities

• Process insurance claims to third party payors electronically and on paper.
• Follow up on unpaid claims to resolution.
• Evaluate accounts for adjustments, charity, or bad debt.
• Collect balances due from patients via calls, statements, or mail.
• Respond to inquiries from patients, guarantors, and insurers.
• Compile data and report results to management.
• Support compliance with state and federal regulations and hospital standards.
• Assist managers with write-offs, adjustments, and training.

Skills

Financial counseling

Billing

Accounts receivable

Customer service

Education

High School Diploma

Job description

Description

Summary: The Patient Access Representative Senior performs duties relating to financial aspects of patient care, including financial counseling, billing and collection of accounts. Additionally, the job duties will include ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards, along with communicating directly with patients and families, physicians, nurses, insurance companies and third party payers. The Patient Access Representative Senior also handles difficult patient account management issues escalated by other staff, and assists managers with various other duties as necessary.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.


• Submits insurance claims to third party payors electronically and on paper. Follows up on unpaid third party claims to resolution (payment or denial).


• Evaluates and processes accounts for adjustments, charity, outside assistance or bad debt. Analyzes accounts to ensure full reimbursement and to satisfy patient and/or insurance company inquiries.


• Collects balances due from patients using phone calls, personal contact, statements, letters or third party services.


• Receives, processes and responds to correspondence or phone inquiries from patients, guarantors, insurance companies, attorneys, etc.


• Compiles data, tracks results and reports to management.


• May be assigned specialty responsibilities in the areas of refunds, reconciliation, balancing and/or posting and in data collection and analysis.


• Handles difficult patient account management issues referred by other staff.


• Supports the department in achieving established performance targets.


• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.


• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.


• Assists managers with various duties including, but not limited to, review of write-offs, adjustments, refunds and discounts; coordinating work group activities; and training of other staff.

Education/Skills

Job Requirements:

• High School Diploma or equivalent experience preferred

Experience

• 3-5 years of experience preferred

Licenses, Registrations, or Certifications

None required

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time