Patient Access Representative Senior - Emergency Department

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits (health, dental and vis​

Three medical plan choices, including 

Pre-tax savings plans with HSA/FSA

Company-paid life insurance and long‑/

401(k) with Geisinger contributions

Generous PTO and tuition reimbursement

Job summary

Geisinger in Wilkes-Barre, PA is seeking a Senior Patient Access team member to provide front-line support, greet and register patients, and assist with scheduling and checkout processes.

The role emphasizes mentoring junior staff, maintaining HIPAA compliance, managing multi-channel messages, and ensuring accurate demographics, insurance details, and timely follow-up appointments in a busy department.

Qualifications

• High School Diploma or Equivalent (GED) - Required.
• Minimum of 2 years related work experience - Required.

Responsibilities

• Check patients in for appointments and verify demographics.
• Assure all check-in procedures are completed and monitor wait times.
• Read and interpret insurance responses.
• Assign primary, secondary, and tertiary insurance per encounter.
• Communicate disclosures, privacy information and obtain signatures.
• Notify patient of anticipated financial responsibility and collect.
• Schedule follow-up appointments including specialty or ancillary services.

Skills

Customer service

Education

High School Diploma or Equivalent (GED)

Job description

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Mentors team members as a senior member of the access team.

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Mentors team members as a senior member of the access team.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Communicates the purpose of all necessary disclosures, privacy information and all regulatory forms with the patient as well as obtains necessary legal and financial signatures.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Performs cash posting following department guidelines.
• Abides by organizational, EMTALA and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Must maintain high regard for confidentiality.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Maintain productivity and quality performance expectations
• Attends regular developmental training and communicates regular updates to the clerical/Patient Access team.
• Assists in training and mentoring all staff members, utilizing established guidelines.
• As a senior member of the access team, is a role model for all staff members.
• Cross trains to be able to function in multiple locations within facility.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Position Details: The work hours of this position are 7AM-7PM.

Benefits Of Working At Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.