Patient Access Representative Senior

Optum; Minneapolis (MN); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical plans

Dental insurance

Job summary

Optum is hiring a Senior Patient Access Representative in Minneapolis, MN. You will greet patients, collect demographics and insurance data, and enter information into the EMR. You will verify eligibility and benefits, collect copays, and guide patients through financial assistance applications.

The role supports complex registrations, may assist with scheduling add-ons, and requires a Monday–Friday 7:00 AM–3:30 PM schedule. A $1,500 sign-on bonus is available for external applicants.

Qualifications

• High School Diploma or GED required.
• 2+ years of revenue cycle experience.
• 2+ years of customer service experience.
• Proficiency with Microsoft Office.
• Ability to work Monday–Friday, 7:00 AM–3:30 PM.
• Must be 18 years or older.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in and interview patients to complete paperwork.
• Direct patients to their appointment or procedure.
• Document issues and resolutions in the EMR.
• Complete registrations for complex accounts using available tools.
• Assist with scheduling add-on appointments.
• Verify eligibility and benefits for payers and explain costs.
• Collect co-pay or deductibles.
• Assist patients with financial assistance applications.

Skills

Revenue cycle

Customer service

MS Office

Schedule 7:00–3:30

18+

Education

High School Diploma/GED

Tools

Epic

Job description

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: 800 E 28th St, Minneapolis, MN 55407

The Senior Patient Access Representative is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patient in person


• Collects demographic and insurance information


• Checks in and interviews patients to complete appropriate paperwork


• Directs patient to their appointment or procedure


• Documents any issues and resolutions in electronic medical record


• Uses resources, tools and procedures to complete registration for complex accounts


• May assist in scheduling add-on appointments


• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations


• Obtains cost information and explains information to patient if necessary


• Collects co-pay or deductibles


• Assists and counsel's patient with application process for available financial assistance programs


• Provides technical or functional direction for employees


• Uses resources, tools and procedures to complete accounts in assigned work queues


• Screening and approving patients for financial assistance programs, assists and counsels' patients with financial assistance application process for available financial assistance programs, and will provide leadership to other staff as it relates to financial assistance


• Assist patients in completion of request for information forms and submits to appropriate department

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays


• Medical Plan options along with participation in a Health Spending Account or a Health Saving account


• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage


• 401(k) Savings Plan, Employee Stock Purchase Plan


• Education Reimbursement


• Employee Discounts


• Employee Assistance Program


• Employee Referral Bonus Program


• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED


• 2+ years of revenue cycle experience


• 2+ years of customer service experience


• Intermediate level of proficiency with Microsoft Office products


• Ability to work Monday - Friday - 7 AM - 3:30 PM


• Must be 18 years or older

Preferred Qualifications

• Experience with electronic medical records


• Experience with electronic medical records


• Experience providing financial assistance to patients


• Experience working in a hospital/clinic setting


• Experience with Epic


• PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (\"Internal Candidates\") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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