Patient Access Representative - Remote

Mercy; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Access Representative in Springfield, MO, to be the first point of contact for patients. The role emphasizes exceptional customer service, accuracy in data capture, and coordination with insurance providers to support financial clearance for visits.

The position requires 1–3 years of clerical experience and a high school diploma; some college is helpful. Mercy offers benefits and growth opportunities within a collaborative team environment.

Qualifications

• Experience with medical terminology and insurance plans preferred.
• 1-3 years clerical experience preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule and register patients at Mercy facilities.
• Verify benefits and pre-certification; facilitate financial clearance.
• Ensure accurate patient data in the patient record.
• Coordinate with insurance companies, physicians, and hospital staff.
• Communicate professionally with patients by phone and in writing.
• Operate computer systems and a 10-key calculator efficiently.

Skills

Communication

Telephone etiquette

Customer service

Organizational skills

Attention to detail

Multi-tasking

Computer systems

10-key calculator

Education

High School diploma

Some college

Job description

Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Experience and Education Requirements: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful. Minimum skills, knowledge and ability requirements:

• - Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• - Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• - Strong organizational skills; attention to detail
• - Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• - Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.