Patient Access Representative - Relief, EOW (3p-11:30p) - Washington Twp ED

Jefferson Health; Washington Township (NJ); On-site; Full time

Job summary

Join Jefferson Health as a Patient Access Representative in Washington Township, where you will enhance the patient experience by managing registrations and insurance verifications. This role, particularly focused on weekend shifts, requires strong communication and customer service skills. As a pivotal front-line team member, you will ensure patients feel welcomed and cared for while adhering to necessary documentation and compliance protocols.

Benefits

Comprehensive health and retirement benefits

Paid time off and educational benefits

Financial and mental health resources

Qualifications

• 3 years experience in a customer service role within healthcare preferred.
• Prior registration experience in Emergency Department desirable.
• Meticulous attention to detail required.

Responsibilities

• Register patients and gather complete demographic and insurance information.
• Verify insurance coverage and collect patient out-of-pocket liabilities.
• Assist patients during their visit while ensuring compliance with protocols.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma or GED

Associates degree in healthcare or business administration (preferred)

Tools

Microsoft Office

EHR applications (EPIC, Cerner)

Job description

Patient Access Representative - Relief, EOW (3p-11:30p) - Washington Twp ED

Join to apply for the Patient Access Representative - Relief, EOW (3p-11:30p) - Washington Twp ED role at Jefferson Health

Patient Access Representative - Relief, EOW (3p-11:30p) - Washington Twp ED

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Job Details

3p-1130p EOW Saturday and Sunday ONLY

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
• Requests photo ID and insurance cards, scanning copies
• Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols
• Assures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)
  
  

Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Knowledge of medical terminology and/or third-party insurance coverage including managed care plans

Strong verbal and written communication and customer service skills

Meticulous attention to detail

Minimum Education And Experience Requirements

Required High School Diploma or GED, Associates degree in healthcare or business administration preferred

AND

Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Salary Range

$17.00 to $21.67

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

435 Hurffville-Cross Keys Rd, Turnersville, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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