Patient Access Representative - PT, Varies/Rotating, Holiday, Weekend

Mercy Co; United States; Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Résumé du poste

Mercy Hospital Southeast is seeking a Patient Access Representative to greet patients, verify benefits, schedule and register visits, and facilitate financial clearance at admission. The role emphasizes accuracy, empathy, and clear communication.

Candidate should have clerical and customer service experience, basic insurance knowledge, and strong data-entry skills. On-site role with a focus on patient financial conversations and resource guidance.

Qualifications

• High school diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.
• Clerical and customer service experience is preferred.
• Strong attention to detail and accuracy in data entry.

Responsabilités

• Schedule, register and verify patient information and benefits.
• Explain financial responsibility and payment options to patients.
• Obtain accurate patient data and update records.
• Coordinate with insurance companies and pre-authorization workflows.

Connaissances

Communication

Customer service

Organization

Attention to detail

Stress management

10-key data entry

Phone etiquette

Teamwork

Data entry

Formation

High School diploma

Some college helpful

Outils

Medical terminology

Insurance systems

Electronic health records

10-key calculator

Description du poste

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.

The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service.

The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details:

Location: Mercy Hospital Southeast, 1701 Lacey Street, Cape Girardeau, MO 63701

Hours/Schedule: Full-Time (36-hrs per week), Varies/Rotating, Holiday, Weekend

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.

High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.

As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream.

In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.