Patient Access Representative -PT

MHM Support Services; United States; On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients, providing exceptional customer service and guiding them through scheduling, registration, benefit verification, pre-certification and financial clearance. This part-time role (20 hours per week) includes weekends and holidays with rotating shifts.

You will ensure accurate data entry, knowledge of insurance carriers and Medicare guidelines, and support patients with compassionate, mission-driven

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register patients and handle pre-certification.
• Verify benefits and obtain financial clearance, including pre-visit collection.
• Maintain accurate patient data and communicate with insurance carriers.

Skills

Effective communication

Customer service

Organizational skills

Attention to detail

10-key calculator

Education

High School diploma

Some college helpful

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details: Mercy Patient Access Representative, Part-Time (20 hrs week). Shifts: Weekends, Holidays, Varies/Rotating.

Experience and Education Requirements: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge and Ability Requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.