Patient Access Representative, PRN

mercy; Town of Springfield (WI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plan with company match

Job summary

Mercy is seeking a Patient Access Representative in Wisconsin to be the first point of contact for patients, delivering compassionate customer service and ensuring accurate data entry and insurance coordination. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance within Mercy facilities.

Candidates should have 1–3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and

Qualifications

• Effective written and oral communication.
• Strong customer service orientation.
• Excellent organizational and data-entry skills.
• Ability to handle high-volume situations with accuracy.

Responsibilities

• Schedule appointments and register patients.
• Verify benefits and perform pre-certification and financial clearance.
• Enter and verify patient data across systems with high accuracy.
• Communicate clearly with patients, physicians, and insurance companies.

Skills

Effective communication

Customer service

Organizational skills

Attention to detail

Ability to work under stress

Computer skills

10-key calculator

Education

High School diploma

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.