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A leading healthcare organization is seeking a Patient Access Representative to enhance departmental efficiencies at their Sunnyvale location. This role includes greeting patients, managing phone operations, and handling legal documentation with a focus on customer service. Ideal candidates will possess a high school diploma and previous experience in customer service or administration, with the ability to work in a fast-paced environment while delivering exceptional care.
Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals.
We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute.
Our work environment includes:
Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to be responsible for duties in support of departmental efficiencies which may include: greeting customers following standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).
What your day will look like:
Success Factors: