Patient Access Representative PRN Rotating

Tenet Healthcare; Mesquite (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Representative to enhance departmental efficiencies at their Sunnyvale location. This role includes greeting patients, managing phone operations, and handling legal documentation with a focus on customer service. Ideal candidates will possess a high school diploma and previous experience in customer service or administration, with the ability to work in a fast-paced environment while delivering exceptional care.

Benefits

Modern Office Setting

On-Site Cafe' and Coffee Bar

Team Member engagement opportunities

Competitive pay

Benefits based on work assignment

Qualifications

• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility preferred.

Responsibilities

• Greeting customers and providing world-class customer service.
• Performing PBX operations and answering inbound & outbound calls.
• Explaining and securing hospital & patient legal forms.

Skills

Customer Service

Administration

Negotiation

Education

High School Diploma or GED

Some college coursework

Job description

Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals.

We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute.

Our work environment includes:

• Modern Office Setting
• On-Site Cafe' and Coffee Bar (Payroll Deduction available)
• Collaborative Teams
• Team Member engagement opportunities
• Competitive pay
• Benefits provided based on your work assignment (Full-time, Part-time, or PRN)

Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to be responsible for duties in support of departmental efficiencies which may include: greeting customers following standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

What your day will look like:

• Greeting customers following Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
• Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

Success Factors:

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred
• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems.
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.
• Must be available to work hours and days as needed based on departmental/system demands.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

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