Patient Access Representative - PRN, Day - Einstein Philly ED

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Comprehensive benefits package

Job summary

Jefferson Health is seeking a dedicated Patient Access Representative for regular Day Shift positions at Albert Einstein Medical Center in Philadelphia. The role focuses on accurate patient registration, gathering demographic and insurance information, and guiding patients through the MSPQ process.

Responsibilities include verifying coverage using Real Time Eligibility and payer sites, collecting out-of-pocket liabilities, and ensuring referrals and authorizations are on file.

Qualifications

• Requires HS diploma or GED; associate degree preferred.
• Minimum 3 years experience in hospital, physician practice, or related healthcare customer service.
• Registration experience in Emergency Department preferred; current Jefferson Seamless Access Representatives with 1 year experience considered as meeting requirement.

Responsibilities

• Registers patients and gathers complete demographic and insurance information.
• Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
• Verifies insurance using Real Time Eligibility, Phreesia or payer websites; ensures referrals and authorizations on file.
• Enter orders and confirm medical necessity for outpatient visits.
• Interviews patients to complete the Medicare Secondary Payer questionnaire for all Medicare patients.
• Rotates through all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

Skills

Computer skills

EHR familiarity

Medical terminology

Communication skills

Attention to detail

Education

High School Diploma or GED

Associate's degree in healthcare or business administration

Tools

EPIC

Cerner

Job description

Number of Positions In Requisition

1

Job Details

• TRUE PER DIEM
• Day Shift - 7A-3:30P
• Must have weekday & weekend availability

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
• Requests photo ID and insurance cards, scanning copies
• Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols
• Assures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)

Skills

• Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
• Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
• Strong verbal and written communication and customer service skills
• Meticulous attention to detail

Minimum Education and Experience Requirements

Required High School Diploma or GED, associate's degree in healthcare or business administration preferred

AND

Emergency Department

Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical