Patient Access Representative | PRN

Sanford Bemidji; Vermillion (SD); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking health system as a Patient Access Representative, where your role is vital in creating a welcoming environment for patients. This position emphasizes extraordinary customer service, ensuring that every interaction is positive and supportive. You will be responsible for greeting patients, verifying information, and assisting with scheduling and registration tasks. This role offers the chance to grow your career in a reputable organization dedicated to health and healing. If you thrive in a dynamic environment and are passionate about patient care, this opportunity is perfect for you.

Qualifications

• One year of work experience in a medical office setting preferred.
• Customer service skills are essential for this role.

Responsibilities

• Provide extraordinary customer service to patients in various interactions.
• Coordinate and schedule appointments while managing patient information.

Skills

Customer Service Skills

Medical Terminology

Problem Solving

Education

High School Diploma or Equivalent

Post-Secondary Education

Job description

Patient Access Representative | PRN

Patient Access Representative | PRN

Apply locations: SD, Vermillion

Time type: Part time

Posted on: 10 Days Ago

Job requisition id: R-0219292

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift: Weekend (United States of America)

Scheduled Weekly Hours: 0

Salary Range: $16.25 - $23.00

Union Position: No

Department Details

This is a PRN (as needed) position offering primarily weekend hours.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

1. Greet patients & verify demographics
2. Create, scan & route documents or electronic forms
3. Inform patients what the document is & capture signatures on necessary paperwork
4. Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
5. Collect co-payments, pre-payments, and payments on account balances
6. May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

1. Work with nursing team & providers to coordinate & schedule appointments to meet patients’ needs, coordinate provider schedule
2. Obtain and coordinate referrals & conduct pre-authorization
3. Arrange interpreter services
4. Check patients in/out
5. Operate multi-line phone
6. May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

1. Preparation & coordination of charts
2. Organize supporting provider documents
3. Initiation & collaboration of patient financial assistance
4. Track patient visits & health information management on patient accounts
5. Compile, distribute, administer, and score assessments
6. Coordination of Telemed appointments
7. Reminder calls for appointments
8. Hospital admission
9. Office duties, such as making copies or sending faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].

About Us

Sanford Health, one of the largest health systems in the United States, is dedicated to the integrated delivery of health care, genomic medicine, senior care and services, global clinics, research and affordable insurance.

Headquartered in Sioux Falls, South Dakota, the organization includes 44 hospitals, 1,400 physicians and more than 200 Good Samaritan Society senior care locations in 26 states and nine countries.