Patient Access Representative (PRN)

Pender Community Health; Pender (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

403(b) Retirement

Group Incentive Plan (GIP)

Job summary

Pender Community Health in Nebraska seeks a Patient Access Representative (PRN) to greet patients, verify information, schedule appointments, and ensure accurate demographics and insurance data. This role emphasizes friendly customer service and efficient data entry in a healthcare setting.

The PRN position offers on-site work with flexible as-needed hours, supporting patient intake and coordination with clinical teams to improve the patient experience.

Qualifications

• High school diploma or equivalent.
• Registration experience preferred.
• Effective knowledge and familiarity with word processing, computer navigation, and e-mail.

Responsibilities

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Obtains insurance eligibility information using various phone and online resources.
• Reviews all insurance eligibility responses for completeness.
• Proactively requests payments from patients on current medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.

Skills

Word processing

Computer navigation

Email

Education

High school diploma

Tools

Registration experience

Job description

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Patient Access Representative (PRN)

• Job Tracking ID:26-49-ADM-H
• Job Level:Entry Level (less than 2 years)

Serves as the point of contact for patients entering Pender CommunityHospital and Medical Clinics. Establish collaborative relationshipswith patients and fellow caregivers to deliver the highest level ofcustomer/patient satisfaction. Ensure superior customer experience byidentifying and resolving patient needs related to patient intake andcare including greeting and checking-in patients, schedulingappointments, as well as verifying information supplied by patients.

ESSENTIAL JOB DUTIES & RESPONSIBLITIES

• Greets incoming customers in a professional manner to assesscustomer needs and ensures needs are met and customer serviceexpectations exceeded.
• Efficiently updates and verifies patient demographics, insurance,and contact information, and assists customers in completingnecessary forms to meet regulatory and billing needs prior toreceiving clinical care. Scans necessary paperwork and educatespatient on financial assistance.
• Thoughtfully directs patients on next steps and informs patientsabout delays and wait times.
• Promptly schedules appointments utilizing provider templates andscheduling guidelines.
• Obtains insurance eligibility information using various phone andon-line resources.
• Reviews all insurance eligibility responses for completeness.
• Proactively requests payments from patients on current medical services.
• Receives and processes those payments following appropriateprocedures for handling payments.
• Willingly coordinates with other care teams and other employees toprovide a seamless experience for patients.

Hours:PRN, As Needed

Experience and Skills

QUALIFICATIONS

Education, Experience:

• High school diploma or equivalent
• Registration experience preferred
• Effective knowledge and familiarity with word processing,computer navigation, and e-mail

Certificates, Licensure, Registrations:

• None

GENERAL REQUIREMENTS

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions. The requirements listed beloware representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiple and divide
• Ability to read, interpret, and take action as it relates tobasic documentation and information
• Ability to use computer systems, computer navigation, and Internet
• Ability to write reports and correspondence
• Ability to adapt to change
• Ability to problem solve
• Interpersonal and communication skills to interact effectivelywith customers and all members of the team

EQUIPMENT, TOOLS, MATERIALS

Knowledge of computer hardware equipment and softwareapplications relevant to work functions.

• 403(b) Retirement
• Group Incentive Plan (GIP):The hospital setsfacility wide goals for our annual fiscal year. Depending on howmany of those goals we meet at the end of the fiscal year thatdetermines the amount of bonus employees receive.

This institution is an EEO/AA Employer and Provider - ProtectedVeterans and Individuals with Disabilities.