Patient Access Representative - per diem

Geisinger; Lewistown (Mifflin County); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Geisinger is seeking a front line support associate to greet and register patients, schedule appointments and assist with check-out processes. This role supports the department by handling demographics verification and patient communications in a friendly, efficient manner.

Work is in a typical office setting with emphasis on accuracy, privacy compliance, and timely processing of multi-channel messages related to patient requests, referrals, and payments.

Competenze

• High School Diploma or GED is required.
• Minimum of 1 year of related work experience preferred.

Mansioni

• Check patients in for appointments and verify demographics.
• Ensure all check-in procedures are completed and monitor patient wait times; provide kiosk support as needed.
• Assign primary, secondary, and tertiary insurance per encounter by interpreting insurance responses.
• Ensure patients receive disclosure and privacy information and obtain necessary signatures.
• Explain financial obligations and collect fees at time of service as appropriate.
• Complete regulatory forms with patients and communicate purpose.
• Schedule follow-up appointments including specialty or ancillary services when possible.
• Process multi-channel messages related to patient and physician requests (appointments, referrals, prescriptions, complaints).
• Notify patients/guarantors of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
• Post cash following department guidelines and manage accounts in queues to ensure timely resolution.
• Maintain productivity, quality performance expectations and accurate medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Maintain patient recall and reschedule lists.

Formazione

High School Diploma or GED

Descrizione del lavoro

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.