Patient Access Representative - Pediatrics

PeaceHealth Corporation; Springfield (OR); On-site; USD 32,000 - 43,000; Part time

Benefits offered by this job

Medical/dental/vision coverage

401k plan with employer match

Paid time off

Life and disability insurance

Education reimbursement

Wellness program & EAP

Job summary

PeaceHealth is seeking a Patient Access Representative – Pediatrics in Oregon for a part-time 0.80 FTE daytime position. The role coordinates scheduling, insurance verification and pre-certification, serving as a liaison between clinics and patients to ensure smooth visits.

The ideal candidate will have a high school diploma (or equivalent), at least 1 year of medical office or customer service experience, and familiarity with Microsoft Office.

Qualifications

• High School Diploma Preferred or equivalent.
• Minimum of 1 year Medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographics and financial data.
• Collects patient balances, co-pays, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met; obtains prior authorizations/referrals as needed.
• Responds to customer inquiries and assists with departmental coverage.
• Manages daily appointment schedules and reminders; contacts referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Medical Terminology

CPT/ICD-10 coding

Insurance process knowledge

Conflict resolution

Time management

Customer service

Interpersonal skills

Education

High school diploma or equivalent

1 year medical office or customer service experience

Microsoft Office experience (Word, Excel, Outlook)

Tools

Microsoft Office

Job description

Patient Access Representative - Pediatrics for a Part Time, 0.80 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits, and expanded EAP and mental health program

See how PeaceHealth is committed to

EEO Affimative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.