Patient Access Representative - Pediatrics

Geisinger Clinic; Pittston (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance and other benefits

Tuition reimbursement

Paid time off

Job summary

Geisinger Clinic in Pittston is seeking a front desk specialist to support the Pediatrics department. You will greet and register patients, verify demographics, schedule appointments, and help with check-out processes.

This role handles insurance coordination, collects fees, processes forms, and maintains accurate medical records. Strong communication and customer service skills are essential, along with attention to privacy and regulatory requirements.

Qualifications

• Clerical and customer service tasks within a medical office.
• Knowledge of privacy and confidentiality practices.
• Ability to communicate with patients and families.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor wait times and inform patients of changes.
• Provide kiosk support for check-in when applicable.
• Identify insurance rank and interpret responses for primary/secondary/tertiary coverages.
• Collect fees and communicate financial obligations to patients.
• Handle regulatory forms and medical record releases.
• Schedule follow-up appointments and referrals as needed.
• Maintain patient recall and reschedule lists.
• Post cash following department guidelines.

Skills

Clerical I

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Location

Geisinger Pediatrics Pittston

Shift

Days (United States of America)

Scheduled Weekly Hours

40

Worker Type

Regular

Exemption Status

No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details

Benefits of working at Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s)

Skills

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY

We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected ve