Patient Access Representative (Part-time | 12 hours per week)

Children's National Hospital; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare institution seeks a Patient Access Representative to provide patient services and administrative support. This role involves interacting with patients and parents, maintaining accurate records, and ensuring compliance with insurance policies. Ideal candidates will possess a high school diploma, administrative experience, and strong customer service skills.

Qualifications

• Minimum 2 years related experience required.
• Completion of Patient Access training curriculum and competency assessments.
• Ability to type a minimum of 35 words per minute.

Responsibilities

• Collect and verify demographic information and schedule appointments.
• Register patients professionally and courteously.
• Verify insurance eligibility and address authorization issues.

Skills

Customer service skills

Administrative processes knowledge

Computer knowledge

Typing speed

Education

High School Diploma or GED

Tools

Microsoft Office (Word & Excel)

Job description

This position reports to the Patient Access Supervisor or Manager and provides patient services and administrative support in ancillary operations. The role involves interacting with parents, patients, physicians, and staff under moderate supervision in a courteous manner. Responsibilities include collecting and verifying demographic information, scheduling appointments, and providing assistance across departments. The position may require floating to various ancillary patient access areas such as ED, RAD, LAB, AMSAC, etc. The next step in the career ladder is Senior Patient Access Rep.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
2 years related experience (Required)

Required Skills/Knowledge
Broad knowledge of administrative processes and customer service skills. Computer knowledge necessary, with preferred experience in Microsoft Office (Word & Excel). Completion of Patient Access training curriculum and passing all competency assessments. Ability to type a minimum of 35 words per minute.

Functional Accountabilities

Patient Services

• Accurately schedule patients using the applicable system, verify charge and diagnostic codes, and enter information into billing/registration systems.
• Complete registration via computer, in person or by phone, professionally and courteously.
• Collect accurate demographic and insurance information, update systems accordingly, and complete bedside registration for ED patients.
• Reschedule missed appointments and follow-up appointments at checkout.
• Greet patients and parents courteously, ensure proper system entry, and obtain necessary consents and documentation, including insurance cards and photo IDs.
• Respond to patient portal requests and manage related work lists.

Information Verification

• Verify insurance eligibility, ensure compliance with managed care policies, and address authorization issues promptly.
• Notify parents of required insurance forms or pre-authorization, discuss payment responsibilities, and verify pre-authorization/referral information in advance.
• Use multiple systems to verify patient information consistency.

Cash Collection

• Collect and record payments, maintain cash controls, and help meet departmental collection targets.

Billing Preparation

• Ensure all orders, scripts, and referrals are obtained before services, and link appointments correctly in scheduling systems. Conduct daily quality reviews of registrations.

Office Support

• Answer calls, distribute mail, maintain office supplies, and keep the workspace clean. Check and respond to emails regularly and support other administrative tasks as needed.

Organizational Accountabilities

• Anticipate customer needs, demonstrate teamwork and respectful behavior, contribute to a positive work environment, and identify process improvements.
• Use resources efficiently, promote safety, and communicate clearly and accurately in all interactions.