Patient Access Representative - OBMG Nags Head Family Med East

ECU Health; Nags Head (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dedicated team at a full-service critical access hospital that serves a vibrant coastal community. As a patient registration specialist, you will play a vital role in ensuring smooth patient experiences by providing insurance benefits interpretation and maintaining essential medical terminology. This position offers the chance to work in a compassionate environment recognized for outstanding patient care. With a focus on diversity and equal opportunity, this innovative healthcare provider values the contributions of all employees. If you are passionate about customer service and healthcare, this is the perfect opportunity for you!

Qualifications

• 2 years of customer service experience required.
• 1-2 years of registration or billing experience preferred.

Responsibilities

• Perform patient registration and provide insurance benefits interpretation.
• Maintain medical terminology skills and perform customer relations.

Skills

Customer Service

Communication Skills

Detail Orientation

Organization Skills

Multitasking Skills

Basic Computer Skills

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

ECU Health

About The Outer Banks Hospital

The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.

OBH is fully accredited, provides high quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

1. High School or equivalent (GED) or higher is required.
2. Associate Degree: preferred
3. Bachelors Degree: preferred
4. 2 years Customer Service is required
5. 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
6. Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
7. Basic computer skills

Other Information

Shift Information - 4 days per week (which days TBD), 7:30a-5p

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.