Patient Access Representative / Medical Receptionist - Oakview (Full-Time)

OrthoNebraska; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

OrthoNebraska is seeking a full-time Patient Access Representative for their Oakview location. This role is crucial for creating a positive first impression for patients, requiring excellent customer service skills and efficient data handling in a fast-paced environment.

Qualifications

• 2+ years customer service experience required.
• Healthcare experience preferred.

Responsibilities

• Provide exceptional customer service.
• Pre-register patients and verify insurance.
• Schedule appointments and collect payments.

Skills

Customer Service

Communication

Critical Thinking

Adaptability

Education

High School diploma or equivalent

Tools

Electronic Medical Records

Computer Software

Job description

Patient Access Representative / Medical Receptionist - Oakview (Full-Time)

Join to apply for the Patient Access Representative / Medical Receptionist - Oakview (Full-Time) role at OrthoNebraska.

OrthoNebraska aims to create an inspired healthcare experience by providing personalized care and life-enhancing outcomes. We value safety, quality, and an unmatched patient experience. Our team members are vital to our success and growth, and are rewarded for their dedication. If this environment appeals to you, apply today!

Position Summary

The Patient Access Representative is the first impression patients have of OrthoNebraska. The role requires providing excellent service in a fast-paced setting, including accurate data entry, insurance verification, appointment scheduling, and collecting upfront payments.

Position Details

• Status: Full-Time
• Shift: Days, Mon - Fri, 8:30am - 5:00pm
• FTE / Hours: 1.0 / 40

Position Requirements

• High School diploma or equivalent
• 2+ years customer service experience (required)
• Healthcare experience (preferred)
• Experience in fast-paced environments (preferred)

Knowledge, Skills, and Abilities

• Understanding of revenue cycle (preferred)
• Proficient with Electronic Medical Records and computer software
• Excellent interpersonal, communication, critical thinking, and adaptability skills

Essential Job Functions

• Provide exceptional customer service
• Use multiple software programs simultaneously
• Pre-register patients, verify insurance, collect payments
• Enter data accurately, check-in patients efficiently, schedule appointments
• Assist with wayfinding and paperwork, maintain confidentiality
• Participate in team meetings, comply with safety policies, perform other duties as assigned

Physical Requirements

This position is classified as Sedentary Work, involving sitting most of the time, with occasional walking or standing. Must be able to pass background check, pre-employment physical, and drug test, and obtain necessary licensures.