Patient Access Representative / Medical Receptionist - Emergency - Nights (PRN)

OrthoNebraska; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Omaha is seeking a Patient Access Representative to join their team. This role requires excellent customer service skills and the ability to work in a fast-paced environment. Responsibilities include managing patient information, scheduling appointments, and ensuring a positive patient experience. Ideal candidates will have a high school diploma and prior customer service experience, preferably in healthcare. Join us to make a difference in patient care!

Qualifications

• 2+ years of customer service-related experience required.
• Understanding the revenue cycle is preferred.

Responsibilities

• Provide exceptional customer service, prioritizing patient needs.
• Verify insurance eligibility and collect copayments.
• Schedule appointments with patient convenience in mind.

Skills

Customer Service

Interpersonal Skills

Communication

Critical Thinking

Adaptability

Education

High School diploma or equivalent

Tools

Electronic Medical Records

Computer Software Programs

Job description

Patient Access Representative / Medical Receptionist - Emergency - Nights (PRN)

Join to apply for the Patient Access Representative / Medical Receptionist - Emergency - Nights (PRN) role at OrthoNebraska

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of, apply today!

Position Summary

The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service in a fast-paced environment and exceed the expectations of our patients. Primary responsibilities include accurate entry of patient information into the chart, insurance verification, scheduling future appointments, and collecting upfront payments.

Position Details

• Status: Casual/PRN
• Shift: Nights, 12-hour shifts from 7p to 7a
• FTE / Hours: 0 / As Needed

Position Requirements

• Education: High School diploma or equivalent required
• Licensure: N/A
• Certification: N/A
• Experience:
• 2+ years of customer service-related experience, required
• 2+ years prior healthcare experience, preferred
• 2+ years experience working in a fast-paced environment, preferred

Required Knowledge/Skills/Abilities

• Understanding the revenue cycle is preferred
• Proficient with Electronic Medical Records and computer software programs
• Excellent interpersonal skills, including welcoming personality, customer service focus, empathy, professionalism, teamwork, strong communication, critical thinking, adaptability, and flexibility

Essential Job Functions

• Provide exceptional customer service, prioritizing patient needs
• Utilize multiple computer software programs simultaneously
• Pre-register patient charts prior to service
• Verify insurance eligibility
• Collect copayments and patient balances professionally
• Accurately enter patient demographic and insurance information
• Check in patients efficiently and personally
• Schedule appointments with patient convenience in mind
• Leave a positive impression that differentiates OrthoNebraska
• Assist patients with wayfinding and paperwork as needed
• Maintain confidentiality and respect patient rights
• Attend and participate in team meetings, possibly outside regular hours
• Comply with safety policies, procedures, and regulatory requirements (OSHA, The Joint Commission)
• Perform other duties as assigned

Physical Requirements

This position is classified as Sedentary Work, involving sitting most of the time, with occasional lifting up to 10 pounds, and brief periods of walking or standing.

Must pass background check, pre-employment physical, and drug testing. Employment contingent upon successful completion of these requirements and obtaining necessary licensures.