Patient Access Representative Lead – Evenings

Edward Elmhurst Health; Evanston (IL); On-site; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative Lead to facilitate healthcare access and manage payment collections. The role involves leadership responsibilities, staffing, and operational management. Ideal candidates will have experience in patient access or healthcare customer service and supervisory skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Time Off

Retirement Plans

Wellness Programs

Community Involvement

Qualifications

• 3 years in patient access or healthcare customer service.
• 1 year supervisory experience preferred.

Responsibilities

• Facilitate healthcare access and manage payment collections.
• Assist in hiring, onboarding, and training staff.
• Provide weekend on-call coverage.

Skills

Leadership

Customer Service

Problem-Solving

Organizational Skills

Adaptability to Technology

Education

High School Diploma or GED

College Preferred

Tools

Microsoft Office

Job description

Patient Access Representative Lead – Evenings

Apply locations: EVH Evanston Hospital | Full time | Posted 2 Days Ago | Job Requisition ID: R27880

Hourly Pay Range: $21.08 - $31.62
The hourly pay offered depends on experience and expertise.

Position Highlights:

• Position: Patient Access Representative Lead
• Location: Evanston, IL
• Type: Full time
• Hours: Rotating days and weekends, 3pm – 11:30pm, Rotating Holidays
• Travel: None required

Job Summary:

Responsible for facilitating healthcare access according to policies, creating accurate registration records, and managing payment collections. Acts as a resource for customers and staff, responds professionally to communications, and serves as a department leader. Performs QA and coaching, provides on-call support, and reports to the Manager of Patient Registration.

Key Responsibilities:

• Exemplify standards in all patient access functions
• Provide weekend on-call coverage and respond promptly to issues
• Assist in staffing and scheduling, communicate staffing needs
• Handle escalations, perform service recovery, and involve management as needed
• Assist in hiring, onboarding, and training staff; maintain training materials
• Order supplies, manage cash, and reconcile payments
• Prepare reports, audit registrations, and maintain quality standards
• Provide performance feedback to management

Minimum Requirements:

• Education: High School Diploma or GED; college preferred
• Experience: 3 years in patient access or healthcare customer service; 1 year supervisory experience preferred
• Skills: Leadership qualities, knowledge of medical terminology, CPT/ICD coding, customer service, problem-solving, organizational skills, proficiency in Microsoft Office, adaptability to technology

Physical & Environmental Conditions:

• Ability to multitask in a fast-paced environment
• Light physical effort, manual dexterity required
• Potential exposure to infectious substances

Equipment Used:

PC, phone system, fax, copier, scanners, credit card terminal

Benefits:

• Medical, Dental, Vision, Pet insurance options
• Tuition reimbursement, paid time off, holiday pay
• Retirement plans, wellness programs, community involvement

Endeavor Health is committed to diversity and inclusion and provides accommodations for individuals with disabilities. We are an equal opportunity employer.