Patient Access Representative Lab 7AM-7PM

UMC Health System; Lubbock, Northern (TX, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Resilience program

On-Site Professional Counselors (EAP)

Discounted Pharmacy Cost

Cash Retention Bonus

Retirement Benefits w/Employer Match

PTO & Extended Illness

Medical, Dental, & Vision Insurance

Job summary

UMC Health System in Lubbock, TX seeks a Patient Access Representative for the Lab 7AM-7PM shift. You will complete patient registrations for exams or tests, verify insurance eligibility, collect payments, and coordinate scheduling across modalities.

You will interact with patients and staff, handle inquiries, and ensure documentation is accurate. A high school diploma or GED is required, with 1+ year of patient access or similar experience preferred.

Qualifications

• High School Diploma or GED required.
• 1+ year in patient access, customer service, or related admin role preferred.
• Excellent customer service and communication skills in English.

Responsibilities

• Collects all pertinent information to register patients for exams or tests.
• Schedule exams and coordinate multiple modalities schedules.
• Verify insurance eligibility and benefits.
• Collect payments, establish payment arrangements, discuss payment options.
• All other assigned duties related to Environmental Services.

Skills

Customer service

English fluency

Multitasking

Planning & organization

Medical terminology

Education

High School Diploma or GED

Job description

Patient Access Representative Lab 7AM-7PM page is loaded## Patient Access Representative Lab 7AM-7PMlocations: UMC Main Campustime type: Full timeposted on: Posted Todayjob requisition id: R21881We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas(R).Job SummaryPatient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accuratelyReports to: Manager, assigned departmentJob Specific ResponsibilitiesDaily assignments may include but are not limited to:- Collects all pertinent information to register patients for exams or test- Schedule exams/ Coordinate multiple modalities schedules- Verify insurance eligibility and benefits- Collect payments, establish payment arrangements, discuss payment options- All other assigned duties related to Environmental ServicesEducation and Experience- High School Diploma or GED- +1 year as a patient access representative, customer service rep, or similar administrative roleRequired Licensures/Certifications/RegistrationsN/ASkills and Abilities- Excellent customer service skills; Must speak, read, and write English fluently- Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.- Demonstrate planning, organizational and ability to follow-through until a process is complete.- Basic medical terminology is a plusInteraction with Other Departments and Other RelationshipsInteracts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.Physical CapabilitiesShould be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.Environmental/Working ConditionsThis position is subject to indoor and outdoor environmental changes that may include varying temperatures.UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\*Request for accommodations in the hire process should be directed to UMC Human Resources.\\*Benefits:* Resilience program+ Emotional+ Physical+ Spiritual+ Financial+ Career+ Community* On-Site Professional Counselors (EAP)* Discounted Pharmacy Cost* Cash Retention Bonus (only one in our region)* Retirement Benefits w/Employer Match* PTO & Extended Illness* Medical, Dental, & Vision Insurance* And more at:UMC Vision, Mission and Standards:**Vision:**To Serve Our Patients in the Best Teaching Hospital in the Country**Mission Statement:** Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.**Standards of Excellence:** Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and RespectAbout UMC* Magnet Designated* 501 licensed beds* 62 Site locations* Regions only Level I Trauma Center* Regions only BICU* DNV accredited* Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC)* Ranked as one of the Best Places to Work in Texas by Texas MonthlyUMC Physicians Culture, Vision, Mission, and Standards:**Culture:**Service is Our Passion**Vision:** The best place to work and the best place to receive healthcare.**Mission Statement:** To improve the quality of life for our community by providing the best patient experience for every patient.**Standards:** Teamwork, Respect, Accountability, Compassion, KindnessAbout UMCP* 35 Practice Locations - private practices and urgent care centers* Over 125 physicians and advanced practice providers* Ranked as \"One of the Best Places to Work in Texas\" by Texas Monthly* Employee Engagement Score of 96% measured by Press Ganey Associates