Patient Access Representative III - OC Hospital

City of Hope; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join City of Hope as a Patient Access Representative III, where you will play a vital role in patient registration and scheduling at our new inpatient facility in Orange County. This position requires strong customer service skills, medical terminology knowledge, and the ability to manage multiple tasks effectively. As part of a compassionate team dedicated to transforming lives, you'll ensure an extraordinary patient experience while adhering to quality standards.

Qualifications

• Two years related experience registering and scheduling complex patient appointments.
• Experience in a clinic or hospital setting required.
• Medical terminology experience required.

Responsibilities

• Responsible for check-in and check-out of patients.
• Coordinate scheduling of patient appointments across multiple departments.
• Ensure high level of customer service and manage multiple priorities.

Skills

Medical terminology

Customer service

Multi-tasking

Education

High School or equivalent

Tools

EPIC electronic medical record

Job description

Patient Access Representative III - OC Hospital

Join to apply for the Patient Access Representative III - OC Hospital role at City of Hope

Patient Access Representative III - OC Hospital

1 day ago Be among the first 25 applicants

Join to apply for the Patient Access Representative III - OC Hospital role at City of Hope

This range is provided by City of Hope. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $34.00/hr

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role is a floater position between outpatient and admitting. Seeking a Patient Access Rep with experience this experience to support our new inpatient facility opening in Orange County.

This role is responsible for the check-in and check-out of patients on behalf of medical group physicians and other licensed providers. This role requires a high level of independent judgement in order to successfully coordinate the scheduling of patient appointments across multiple hospital departments. This individual is expected to utilize telecommunications and computer information systems to create accounts, verify information and insurance, collect co-pays, schedule and re-schedule complex appointments. The Patient Access Representative III is best defined as a highly independent and flexible resource that focuses on system-specific service lines that are in alignment with the patient experience initiative. Furthermore, this role must multi-task between different patient care areas to ensure an extraordinary patient experience and that quality standards are met. Additional duties include, but are not limited to: physician to patient communication and serving as an information resource.

As a successful candidate, you will:

Registration and Scheduling

• Demonstrates an in-depth understanding of the flow of the patient registration and scheduling process within the paper and electronic environments. Registers, pre-registers, consents and schedule all patient appointment types, across the clinics, ancillary areas and hospital. Creates pre-registration record and links pre-registration record to scheduled appointments. Proactively coordinates appointments with other functional areas. Maintains department productivity, accuracy, and quality assurance standards while performing these duties. Ensures data is entered accurately for all patient demographic and insurance information. Completes all required legal documents, and obtains and scans all other related documents. Performs cash collection functions, patient pricing estimates, ETC admission.
• Ensures that financial protocols and requirements are met while providing access to service at COH facilities by reviewing account documentation. Maintains and applies current knowledge of insurance requirements when verifying eligibility and confirms authorization is secured prior to forwarding patients to service delivery areas; escalates unsecure financial accounts to management. Provides patient with itineraries, advance beneficiary notice and written instructions for tests and procedures as applicable. Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues and ensuring financial clearance of account. Provides information and assistance to patients to ensure they understand the Financial Assistance policy and application process. Provides Financial Assistance applications to all uninsured patients. Screens ordered tests and communicate to physician and/or ABN Specialist those tests and/or diagnoses that do not meet criteria to be covered by Medicare
• Assures that the correct pre-registration visit encounter type is linked to the scheduled appointment. Creates a request for authorization of service if applicable. Sends orders for diagnostic tests to appropriate department. Assures that documentation indicating the date of service and the visit number accompanies the orders for diagnostic testing.
  
  

Customer Service

• Ensure a high level of customer service by greeting, being a resource to patients and visitors. Serve as a liaison between patients and support staff. Develop effective relationships with colleague, physicians, providers, leaders and other employees across the organization. Demonstrates genuine interest in helping our patients, providers and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure.
• Managing multiple, changing priorities in an effective and organized manger, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally. Independently recognize a high priority situation, taking appropriate and immediate action. Effectively communicates with service delivery and other departments to resolve issues that impact patient care and escalating issues that cannot be resolved in accordance with departmental guidelines.
  
  

Quality Assurance

• Maintains appropriate level of productivity and accuracy for work performed based on department standards. Maintains thorough knowledge of policies, procedures, and standard work within the department in order to successfully performance duties on a day-to-day basis.
  
  

Your qualifications should include:

• High School or equivalent.
• Two years related experience registering and scheduling complex patient appointments in a clinic or hospital setting.
• Medical terminology experience required.
• Preferably: EPIC electronic medical record experience preferred.
  
  

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Research Services

Referrals increase your chances of interviewing at City of Hope by 2x

Get notified about new Patient Access Representative jobs in Irvine, CA.

Patient Access Rep II - $2,000 Sign-on Bonus - Full Time, Variable (Tustin)

Patient Access Rep II - $2,000 Sign-on Bonus - Full Time, Nights (Tustin)

Patient Care Coordinator - Medical Front Office - Hiring Now

Admitting Worker - Pavilion - Multi Specialty - FT Days

Principal Access Rep - Radiology Call Center - FT Day Shift

Admitting Worker - Pavilion - Multi Specialty - FT Days

Patient Access Representative III - Lennar OC

Patient Access Representative II - Full Time, Variable (Bellflower)

Patient Access Representative II - Full Time, Variable (Bellflower)

Patient Access Liaison - TEPEZZA - Orange County, CA (Rare Disease)

Patient Access Representative II - Full Time, Variable (Bellflower)

Patient Access Services Supv 1 - GHEI Irvine - Opth Clinic - FT Days

Patient Access Representative II - Full Time, Evening/Mid (Bellflower)

Virtual Hiring Event - Patient Access Representative II - Full Time, Evening/Mid - May 20, 2025 from 10:00am - 1:00pm (Bellflower)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.