Patient Access Representative II, Physical Therapy

Sutter Health; San Mateo (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is hiring for a patient registration role focused on enhancing patient experiences. The position requires a high school diploma and one year of relevant experience. You will register patients, verify information, and support financial clearance. This full-time role includes various weekdays and requires working some Saturdays.

Benefits

Comprehensive benefits package

Qualifications

• 1 year of experience in a hospital, clinic, or financial service setting is required.
• Experience with financial counseling or customer service activities is beneficial.

Responsibilities

• Register and financially clear patients by verifying necessary information.
• Act as the initial point of contact for patients and their families.
• Enhance patient experience through knowledge of the healthcare system.

Skills

Customer service

Financial clearance

Verbal communication

Education

High School Diploma or equivalent

Job description

Overview

Organization: MPHS-Mills-Peninsula Medical Center

Position Overview: Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering and financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter Health system and service offerings.

Responsibilities

• Register patients and financially clear patients by obtaining and verifying necessary information.
• Serve as the face-to-face point of contact for patients and family members at the point of service.
• Demonstrate knowledge of Sutter Health system and service offerings to enhance the patient experience.

Qualifications

• Education: HS Diploma or equivalent education/experience.
• Experience: 1 year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Job Details

• Job Shift: Days
• Schedule: Full Time
• Shift Hours: 8
• Days of the Week: Friday, Monday, Thursday, Tuesday, Wednesday
• Weekend Requirements: Saturday
• Benefits: Yes
• Unions: No
• Position Status: Non-Exempt
• Weekly Hours: 40
• Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $0.00 to $0.00 / hour. The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.