Patient Access Representative II- Hilton Head

Conifer Health Solutions; Hilton Head Island (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A healthcare services company is looking for a Patient Access Representative II in Hilton Head, SC. The role involves greeting patients, completing registrations, and providing customer support in a fast-paced hospital environment. Candidates should have a high school diploma and customer service experience. This position involves essential tasks to ensure patient satisfaction and compliance with healthcare protocols. A competitive benefits package is offered.

Qualifications

• Must be able to perform essential duties in at least two Patient Access service areas including Emergency Department.
• Demonstrated working knowledge of PC/CRT/printer is preferred.
• Knowledge of hospital environment is advantageous.

Responsibilities

• Greet patients and provide world-class customer service.
• Secure medical necessity checks and verification.
• Perform hospital cash reconciliation and manage payments.

Skills

Customer service skills

Ability to work in a fast-paced environment

Typing skills of 35 wpm minimum

Understanding of Compliance standards

Ability to express detailed information orally and in writing

Education

High School Diploma or GED

Some college coursework

Job description

Patient Access Representative II - Hilton Head

Join to apply for the Patient Access Representative II - Hilton Head role at Conifer Health Solutions.

Job Summary

Responsible for duties in support of departmental efficiencies which may include scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Essential Duties And Responsibilities

• Greeting patients following Conifer Standards of Care, provide world-class customer service, complete full patient registration at date of service, adhere to financial & cash control policies & procedures, thoroughly explain and secure Hospital & patient legal forms (e.g., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enter data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques before, during & after date of service, perform Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secure medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services, verify insurance, benefits, coverage & eligibility, complete assigned registration financial clearance work lists activities, obtain insurance authorizations for scheduled & unscheduled Hospital services, and secure inpatient visit notification to payors. May also assist with scheduling and coordinating post-discharge care for patients.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third-Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department
• Uses proper negotiation techniques to professionally collect money owed by Patients/Guarantors
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

Vaccinations
Conifer requires its candidates to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment, as permitted by law (e.g., COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings).

Education / Experience

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Physical Demands

• Must be able to sit at computer terminal for extended periods
• Occasionally lift/carry items weighing up to 25 lbs
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems

Work Environment

• Hospital administration
• Can work in patient care locations with potential exposure to life-threatening patient conditions

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Resolves Physician's office and Patient issues; may experience extreme patient volumes and uncooperative patients

As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise. We help clients strengthen financial and clinical performance, serve communities and succeed at the business of healthcare. Conifer Health supports transitions to value-based care, enhances the consumer and patient healthcare experience, and improves quality, cost and access to healthcare. Are you ready to be part of our solutions? We offer resources and incentives to redefine healthcare services with a competitive benefits package.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.