Patient Access Representative II - Full Time, Variable (Tustin)

Prospect Medical Holdings, Inc.; Tustin (CA); On-site; Full time

Job summary

A leading health service provider is seeking a Patient Access Representative II in Tustin. Responsible for patient admissions, a strong focus on customer service and accuracy is required. Ideal candidates will possess experience in a similar role and demonstrate excellent communication and multitasking skills. This position offers a competitive salary and a $2,000 sign-on bonus.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.

Responsibilities

• Registers all patients, verifies medical record status.
• Ensures accounts are billable and verifies insurance coverage.
• Operates PBX, answering calls professionally.

Skills

Customer Service

Time Management

Communication

Multitasking

Education

High School Diploma or GED

Job description

Patient Access Representative II - Full Time, Variable (Tustin)

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Patient Access Representative II - Full Time, Variable (Tustin)

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Prospect Medical Holdings, Inc. provided pay range

This range is provided by Prospect Medical Holdings, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.10/yr - $29.00/yr

Job Description

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Responsibilities

$2,000 Sign-on Bonus

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient’s name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician’s offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.
  
  

Qualifications

Required Qualifications:

• Two years of admitting office and/or PBX operator experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
  
  

Preferred Qualifications:

• Bilingual skills to communicate effectively with patients and families
  
  

Pay Rate: Min - $21.10 | Max - $29.00

$2,000 Sign-on Bonus

About Us

Foothill Regional Medical Center is a fully accredited acute care hospital, licensed for 177 beds—120 beds for general acute care, 15 intensive care beds and 42 pediatric sub-acute beds. Our pediatric sub-acute unit, just one of six in California, serves patients from throughout the state. We care for patients up to 21 years of age who need long-term sub-acute care including ventilator care and nutritional support.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Accounting/Auditing

• Industries

  Hospitals and Health Care, Medical Practices, and Mental Health Care

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