Patient Access Representative II - Full Time, Variable (Norwalk) - 10317

Los Angeles Community Hospitals; Norwalk (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Patient Access Rep II at Alta Hospital coordinates the admission process for inpatients and outpatients, ensuring accurate information and clear patient understanding of hospital policies and procedures.

Responsibilities span patient registration, insurance verification, pre-admission data, payments, PBX operations, and confidentiality. A strong emphasis on customer service, English communication, and multitasking is essential.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a workload-appropriate pace.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Registers all patients according to department procedures and completes admission forms accurately.
• Verifies medical record status and ensures accurate patient information for admission.
• Manages payment collection, insurance verification, and pre-certifications as needed.
• Operates PBX, handles calls, and paging as required while maintaining professionalism.
• Ensures physicians are authorized to admit patients and refers delinquent physicians as needed.
• Maintains patient/confidentiality and provides a safe environment for all.

Skills

Communication skills

Time management

Multitasking

Customer service

English proficiency

Computer literacy

Education

High School Diploma or GED

Tools

PBX system

Optimum Master Patient Index

Job description

Position Summary

The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Required Qualifications

• Two years of admitting office and/or PBX operator experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families

Physical Requirements

These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Reaching with Hands and Arms - Frequently
• Climb or Balance - Occasionally
• Stooping, Kneeling, Crouching, or Crawling - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Seeing - Constantly
• Performing repetitive motions with arms or hands - Frequently
• Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 50 lbs - None
• Lifting, carrying, pushing, or pulling greater than 50 lbs - None
• Driving - None

Essential Job Functions / Major Areas of Responsibility

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient's name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Pay Rate: Min - $21.10 l Max - $29.00

Job Listing ID:1888007

Sign-on Bonus: $2,000

Sign-On Bonus Eligibility:

To be eligible for the Sign-On Bonus, you must have one or more years of experience. Current Alta Hospital employees are not eligible and former Alta Hospital employees may not be eligible. The Sign-on Bonus Program is only available for full-time positions. Bonus payments are made in increments over the course of 6 months to active employees in good standing.