Patient Access Representative II - Chi St Vincent

Conifer Health Solutions; Hot Springs (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative to enhance patient experience through efficient registration and financial processes. This role involves greeting patients, verifying insurance, and educating them about financial responsibilities. With a focus on customer service and compliance, you will be integral in ensuring a smooth admission process in a fast-paced hospital environment. If you are passionate about helping others and thrive in dynamic settings, this opportunity is perfect for you!

Qualifications

• High School Diploma or GED required.
• 0-1 year in a Customer Service role preferred.

Responsibilities

• Complete full patient registration at the date of service.
• Educate patients about financial liabilities and collect payments.
• Verify insurance and complete financial clearance activities.

Skills

Customer service skills

Effective communication skills

Knowledge of hospital environment

Typing skills (35 wpm)

Negotiation techniques

Ability to work in a fast-paced environment

Education

High School Diploma or GED

Some college coursework

Tools

PC/CRT/printer

Job description

Patient Access Representative II - Chi St Vincent

Join to apply for the Patient Access Representative II - Chi Vincent role at Conifer Health Solutions.

Job Summary

Responsible for supporting departmental efficiencies, including scheduling, registration, patient pre-admission and admission, reception, and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives must employ proper, compliant patient liability collection techniques before, during, and after the date of service.

Essential Duties and Responsibilities

• Greeting patients following Conifer Standards of Care, providing world-class customer service, completing full patient registration at the date of service, adhering to financial and cash control policies, explaining and securing hospital and patient legal forms (e.g., Advance Directives, Consent for Treatment, Medicare messages, EMTALA), scanning Protected Health Information, creating and filing patient information packets. May assist with scheduling diagnostic procedures.
• Educating patients about financial liabilities, employing proper collection techniques, performing hospital cash reconciliation, and securing payments according to policies.
• Verifying insurance, benefits, coverage, and eligibility, completing registration and financial clearance activities, obtaining insurance authorizations, and securing inpatient visit notifications. May also assist with scheduling and coordinating post-discharge care.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm.
• Working knowledge of PC/CRT/printer.
• Knowledge of hospital environment preferred.
• Customer service skills and experience.
• Ability to work in a fast-paced environment.
• Effective communication skills.
• Understanding of Third-Party Payor requirements and Compliance standards preferred.
• Ability to perform in at least two Patient Access service areas, including Emergency Department.
• Using negotiation techniques to collect owed money.
• Building collaborative relationships with internal and external clients.
• Interpreting physician orders, medical terminology, and insurance cards accurately.

Education / Experience

• High School Diploma or GED required.
• 0-1 year in a Customer Service role.
• 0-1 year administrative experience in medical or insurance settings preferred.
• Some college coursework preferred.

Physical Demands

• Sitting at a computer for extended periods.
• Occasionally lifting/carrying up to 25 lbs.
• Frequent standing, sitting, and walking.
• Occasional pushing of wheelchairs.

Work Environment

• Hospital setting, potential exposure to patient conditions.

Other

• Availability to work hours/days as needed.
• Resolving physician and patient issues, managing high patient volumes.