Patient Access Representative II - Admissions

ECU Health; Edenton (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

ECU Health is hiring a Patient Access Representative II for its Edenton facility. The role involves managing patient scheduling and registrations while ensuring proper adherence to insurance protocols. Candidates should have healthcare registration experience and strong communication skills. This full-time position requires flexibility between day and night shifts.

Qualifications

• 2 years of registration or billing experience in healthcare required.
• 3 to 5 years of customer service experience required.
• Excellent written and oral communication skills needed.

Responsibilities

• Schedule, register, and verify insurance for patients.
• Serve as the primary liaison for patients receiving services.
• Ensure accurate demographic information is collected and secured.

Skills

Communication

Detail Orientation

Organization

Multitasking

Insurance Verification

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Tools

EPIC

Microsoft Office

Job description

Patient Access Representative II - Admissions

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Patient Access Representative II - Admissions

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About ECU Health Chowan Hospital

ECU Health Chowan Hospital in Edenton is a 25-bed critical access hospital which provides programs and services to 110,000 people in 6 counties. The facility offers medical and surgical services, including intensive care, a specialty care clinic and a dedicated outpatient surgery area with endoscopy capabilities. A 7-bed emergency department serves approximately 15,000 patients per year and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University.

ECU Health

About ECU Health Chowan Hospital

ECU Health Chowan Hospital in Edenton is a 25-bed critical access hospital which provides programs and services to 110,000 people in 6 counties. The facility offers medical and surgical services, including intensive care, a specialty care clinic and a dedicated outpatient surgery area with endoscopy capabilities. A 7-bed emergency department serves approximately 15,000 patients per year and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required.

Associate Degree: preferred

Bachelors Degree: preferred

1 to 2 years of Registration and/or Billing experience within a healthcare setting is required

3 to 5 years - customer service experience is required

Required

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Insurance Verification experience

Preferred

Experience with EPIC and medical office workflows

Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Other Information

12hr shift, primary evening/night but day shift will be expected

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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