Patient Access Representative II

Edward Elmhurst Health; Highland Park (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Representative II to offer exceptional service during overnight shifts. This full-time role involves processing patient registrations, scheduling appointments, and ensuring compliance with health regulations. Ideal candidates will possess strong customer service skills and a basic understanding of medical and insurance terminology.

Benefits

Premium pay for eligible employees

Career Pathways for professional growth

Various Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Qualifications

• One-year customer service experience in a healthcare or health insurance related field required.
• Basic knowledge of medical terminology and insurance industry terminology preferred.

Responsibilities

• Efficiently and accurately processing patient registrations and scheduling appointments.
• Triage patients or their representatives for financial counseling.
• Maintain accurate electronic medical records and comply with regulations.

Skills

Customer service

Medical terminology

Insurance terminology

Education

High school diploma or equivalent

College degree

Job description

Patient Access Representative II - Overnights page is loaded

Patient Access Representative II - Overnights

Apply locations HPH Highland Park Hospital time type Full time posted on Posted Yesterday job requisition id R29419

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Access Representative II - Overnights

Position Highlights:

• Position: Patient Access Representative II
• Location: Highland Park, IL
• Full-time (40 hours per week)
• Hours: Monday - Friday 7pm to 3:30am, 4 holidays per year
• Required Travel: N/A

Job Summary:
The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations

What you will need:
• Education: Education: High school diploma or equivalent required; college degree preferred
• Certification: N/A
• Experience: Experience: One-year customer service experience in a healthcare or health insurance related field required
• Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org .

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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About us

NorthShore University HealthSystem, Edward-Elmhurst Health, Swedish Hospital and Northwest Community Healthcare are now united under one name: Endeavor Health. Together, we’re setting a new standard for healthcare.