Patient Access Representative I - UT Dentists

UTHealth; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a forward-thinking healthcare institution as a Patient Access Representative I, where your role is vital in ensuring smooth patient interactions and supporting dental care operations. You will be responsible for managing patient information, scheduling appointments, and verifying insurance, all while providing exceptional service in a busy clinical environment. This position offers a rewarding experience with generous benefits, including fully paid medical premiums and ample time off, all aimed at fostering your professional growth and well-being. If you are passionate about healthcare and eager to make a difference, this is the perfect opportunity for you.

Benefits

100% paid medical premiums

Generous time off (37-38 days/year)

Longevity Pay

Retirement/pension plan

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts

Resources for child and elder care

Qualifications

• 1 year of experience in a hospital or medical business office setting.
• Ability to multi-task and proficient typing skills.

Responsibilities

• Answer phone calls and schedule dental appointments accurately.
• Verify dental insurance and handle front desk operations.
• Ensure compliance with medical necessity and financial integrity.

Skills

Multi-tasking

Proficient typing/keyboarding skills

Dental terminology knowledge

Education

High School Diploma or equivalent

Job description

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

UTHealth HoustonSchool of Dentistry’sUT Dentistsmulti-disciplinary clinical practice is immediately hiring for aPatient Access Representative Ito join their team of professionals.The PAR will be responsible for answering phone calls, understand dental terminology, scheduling dental appointments, verifying dental insurance, handing the front desk of a busy dental practice and more. Dental knowledge is highly preferred.

Location:School of Dentistry @ 7500 Cambridge, Houston, Texas 77054

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
3. Explains all required forms to the patient or guarantor and obtains the necessary signatures.
4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
7. Posts payments in the computer system and generates the appropriate patient receipts.
8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
11. Performs other duties as assigned.

Certification/Skills:

Ability to multi-task.
Proficient typing/keyboarding skills.

Minimum Education:

High School Diploma or equivalent

Minimum Experience:

One (1) year of experience in a hospital or medical business office setting.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.