Patient Access Representative I Strongsville 36 hr/wk

University Hospitals Pain Management; Strongsville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Representative to be the first point of contact for patients and their families. This vital role involves ensuring accurate patient information, managing inquiries, and supporting the medical team to enhance patient satisfaction. The representative will work in a dynamic environment, handling scheduling, insurance verification, and payment processing while maintaining a commitment to exceptional service. If you are passionate about improving patient experiences and enjoy working collaboratively in a healthcare setting, this opportunity is perfect for you.

Qualifications

• Strong communication skills and ability to assist patients effectively.
• Experience with data entry and managing patient information.

Responsibilities

• Check patients in and out for medical visits and answer inquiries.
• Collect and process patient payments and manage documentation.

Skills

Patient Interaction

Demographic Data Entry

Insurance Verification

Customer Service

EPIC Software

Education

High School Diploma

Associate Degree

Tools

EPIC

Job description

DescriptionA Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Additional Responsibilities

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.