Patient Access Representative I- Skokie, IL

1100 Endeavor Health Clinical Operations; Skokie (IL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Premium pay

Career growth

Medical benefits

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account

Retirement match

Paid Time Off

Job summary

Endeavor Health seeks a Patient Access Representative I to handle inbound calls, collect data, and schedule appointments across NorthShore sites. Training runs onsite for 6–9 months, with a remote work option after successful completion of training.

The role is full-time, with a standard weekday schedule and occasional Saturday shifts. Candidates need a high school diploma or equivalent; an associates/bachelor's is preferred.

Qualifications

• One year of customer service experience required.
• Inbound call center experience required.
• Healthcare experience preferred.
• Prior scheduling preferred.

Responsibilities

• Handle patients requests by phone for multiple offices following workflows.
• Enter data into EPIC electronic health record system.
• Schedule appointments, procedures and events at NorthShore locations.
• Register and verify insurance eligibility and explain patient financials.
• Promote online services and HIPAA privacy compliance.
• Route calls to appropriate departments based on patient needs.
• Adapt to a fast-paced environment with a positive attitude.

Skills

Customer Service

Call Center

Typing 25 wpm

Excel

Outlook

Education

High School Diploma or equivalent

Associates or Bachelor's Degree preferred

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Sign on bonus: N/A

Position: Inbound Call Center Representative/Patient Access Representative I

Location: Skokie, IL Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period

Full Time: Hours: Monday-Friday: Between 7:45 AM- 5:45 PM Half day Saturday: 9:00-1:15 PM

What you will do

• Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
• Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
• Schedule appointments, procedures, and events at our NorthShore locations
• Register and verify insurance eligibility, informing the patients of their financial responsibility
• Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

What you will need

• Education: High School Diploma or equivalent (required)
• Associates or Bachelor's Degree (preferred)
• Experience: One year of customer service experience (required)
• Inbound call center experience (required)
• Healthcare experience (preferred)
• Prior scheduling (preferred)
• Skills: Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
• Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
• Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
• Eager to accept educational opportunities as shared through workflow or process changes

Benefits (For full time or part time positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

About Endeavor Health

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Job Description Name

Patient Access Representative I NS123

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best.

Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.