Patient Access Representative I - Robert Cizik Eye Clinic

UTHealth Houston; Houston (TX); On-site; USD 38,000 - 45,000; Full time

Job summary

UTHealth Houston's Department of Ophthalmology and Visual Science seeks a Full-Time Patient Access Representative at the Robert Cizik Eye Clinic. You will verify eligibility, support medical necessity compliance, post payments, and assist with key patient access processes to ensure smooth care access for patients in Texas and beyond.

Join a collaborative team dedicated to advancing vision care. This role emphasizes accuracy, service orientation, and effective communication with patients and care

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of experience in a hospital or medical business office setting.

Responsibilities

• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• May schedule patient appointments and enter required information in the computer system.
• Explains all required forms to the patient or guarantor and obtains signatures.
• Ensures medical necessity compliance by obtaining data, reviewing systems and signatures.
• Post payments in the computer system and generate patient receipts.
• Communicates professionally with physicians, care management, staff, insurers, patients and families.
• Completes thorough and accurate documentation.

Education

High School Diploma or equivalent

Job description

Join UTHealth Houston's Department of Ophthalmology and Visual Science as a Full-Time Patient Access Representative at the Robert Cizik Eye Clinic, where exceptional patient service supports world-class eye care. Serving patients from Houston, across Texas, and around the world, the Cizik Eye Clinic brings together comprehensive ophthalmology and a wide range of specialized eye care services in the heart of the Texas Medical Center. In this role, you'll be an important part of the patient experience, helping ensure smooth and accurate access to care by verifying eligibility, supporting medical necessity compliance, posting payments, and assisting with key patient access processes. If you're detail-oriented, service-driven, and enjoy helping patients navigate their healthcare experience, we invite you to join a collaborative team dedicated to advancing vision care.

What we do here changes the world.

UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave.

It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees!

As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary

Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities

• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation.
• Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

Certification/Skills

• None

Minimum Education

• High School Diploma or equivalent required

Minimum Experience

• 1 year of experience in a hospital or medical business office setting required

Physical Requirements

• Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive

• This position is a security-sensitive position pursuant to Texas Education Code
• 51.215 and Texas Government Code
• 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code
• 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R.
• 791.4.

Veteran Information

• Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1
• For a complete list please visit www.uthealth-veterans.jobs.

Residency Requirement

• Employees must permanently reside and work in the State of Texas.