Patient Access Representative I/II/Sr. - Psychiatry and Behavioral Sciences

The University of Texas Health Science Center at Houston; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading healthcare institution as a Patient Access Representative, where you will play a vital role in ensuring smooth patient interactions. This position offers an opportunity to work in a supportive environment dedicated to education and innovative patient care. You will be responsible for managing patient information, verifying insurance, and providing exceptional customer service. With a generous total rewards package, including 100% paid medical premiums and ample time off, this role is perfect for someone looking to grow in a fulfilling career. Experience the difference you can make in the lives of patients while enjoying a comprehensive benefits program and a commitment to your professional development.

Benefits

100% paid medical premiums

Generous time off

Longevity Pay

Retirement/pension plan

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts

Employee discounts

Resources for child and elder care

Qualifications

• 1 year experience in a hospital or medical business office setting.
• Ability to multi-task and proficient typing skills.

Responsibilities

• Obtain and enter patient demographic and insurance information accurately.
• Verify insurance eligibility and post payments in the system.
• Communicate effectively with patients and healthcare staff.

Skills

Customer Service Skills

Multi-tasking

Typing/Keyboarding Skills

Education

High School Diploma or equivalent

Job description

Patient Access Representative I/II/Sr. - Psychiatry and Behavioral Sciences

McGovern Medical School at UTHealth Houston

Join UTHealth Houston's Department of Psychiatry and Behavioral Sciences as a Patient Access Representative (PAR)! Our team of faculty and staff is dedicated to the mission of education, research, and supporting our community to provide ground-breaking patient care. Ideally, you have experience working as a PAR in outpatient mental health or a medical office setting, with strong customer service skills and ability to build rapport with clients.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization, plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as:

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
3. Explains all required forms to the patient or guarantor and obtains the necessary signatures.
4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
7. Posts payments in the computer system and generates the appropriate patient receipts.
8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
11. Performs other duties as assigned.

Certification/Skills:

• Ability to multi-task.
• Proficient typing/keyboarding skills.

Minimum Qualifications:

• High School Diploma or equivalent.
• One (1) year of experience in a hospital or medical business office setting.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.