Patient Access Representative I/II

Casperfire; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative (Medical Office Assistant) for its Ventura County Medical Center and Santa Paula Hospital. This role is crucial for providing exceptional customer service, managing patient information, and ensuring a positive first impression. Ideal candidates will excel in a dynamic environment, showcasing their organizational skills and ability to multitask while upholding patient confidentiality. Join a team committed to high-quality healthcare services and explore a rewarding career in a vital healthcare role.

Benefits

Educational/bilingual incentives

Night shift differential

Potential for promotion without further examination

Overtime eligible

Qualifications

• Exceptional customer service skills required.
• Detail-oriented and organized mindset necessary.
• Ability to manage appointments and patient information.

Responsibilities

• Greet patients and manage their information.
• Handle phone calls and appointments.
• Ensure a smooth and welcoming experience for patients.

Skills

Customer Service

Organization

Multitasking

Confidentiality

Detail-oriented

Education

High school diploma or equivalent

Job description

Are you a dynamic and organized individual with exceptional customer service skills? The Ventura County Health Care Agency is seeking a detail-oriented Patient Access Representative (Medical Office Assistant) to join our Ventura County Medical Center and Santa Paula Hospital Admitting team and Emergency Room team. As the first point of contact for our patients, you will play a crucial role in ensuring a smooth and welcoming experience at our facility. Your responsibilities include greeting patients, managing phone calls, appointments, and patient information, contributing to our commitment to high-quality healthcare services.

If you thrive in a fast-paced environment, excel at multitasking, uphold strict confidentiality, and are resourceful, we invite you to explore this exciting opportunity.

Distinguishing Characteristics

Incumbents perform customer service delivery, routine clerical, and manual tasks including data entry. The higher level (MOA II) requires specialized program knowledge, interpretation of rules, and assessment of individual circumstances to determine appropriate actions.

Payroll Title

Medical Office Assistant I/II & Medical Office Assistant I/II PDP

Approximate Salaries

• Medical Office Assistant I - $21.00 - $23.16/hour
• Medical Office Assistant I Per Diem - $21.10/hour
• Medical Office Assistant II - $21.00 - $25.51/hour
• Medical Office Assistant II Per Diem - $22.61/hour

Additional Compensation

Night shift differential: 5% of base pay. Educational/bilingual incentives available based on completion of degrees and operational needs. Veteran’s points may apply for eligible candidates.

Department

Ventura County Medical Center & Santa Paula Hospital – Health Care Agency

Medical Office Assistant I/II are represented by SEIU and eligible for overtime.

Note

Promotion to higher level possible without further examination upon meeting requirements and satisfactory performance. The recruitment may fill current and future vacancies, including five intermittent and one regular position.

Schedule

Open from 4/16/2025, with continuous closing date.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Healthcare Provider

Industry: Government Administration