Patient Access Representative I- Glenview, IL

NorthShore University HealthSystem; Glenview (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a Patient Access Representative I to enhance patient experiences through efficient registration and scheduling. In this role, you will be the first point of contact for patients, ensuring accurate data entry and insurance verification while providing exceptional customer service. This position offers a chance to be part of a dedicated team committed to delivering high-quality healthcare services. Join a dynamic organization that values professional growth and fosters a supportive work environment, where you can make a meaningful impact in the community.

Benefits

Career Pathways for Professional Growth

Medical, Dental, and Vision Options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Qualifications

• Experience in healthcare administration or patient access preferred.
• Proficient in using patient registration and scheduling systems.

Responsibilities

• Assist patients with registration and scheduling appointments.
• Verify insurance coverage and patient information for accuracy.
• Promote a positive patient experience through exceptional service.

Skills

Patient Registration

Insurance Verification

Customer Service

Scheduling

Education

Associates Degree in Health Administration

Tools

Electronic Health Records System

Job description

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative I
• Location: Glenview, IL
• Full Time Hours: 8:00 AM - 4:30 PM

A Brief Overview:

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

1. Greet and assist patients in a courteous and professional manner during the registration process.
2. Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
3. Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
4. Verify patient contact information and confirm appointment details.
5. Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
6. Collaborate with insurance providers and billing teams to address insurance-related issues.
7. Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
8. Ensure clear and effective communication with patients to address their questions and concerns.
9. Review and verify patient registration data and insurance information to ensure accuracy.
10. Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
11. Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
12. Help patients feel comfortable and informed during the registration and scheduling process.

What you will need:

• Associates Degree in Health Administration (Required)
• Previous experience in patient access, healthcare administration, or a related field is preferred.
• Experience using patient registration and scheduling systems.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie, and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity, and inclusion are at the core of who we are; being there for our patients and each other with compassion, respect, and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.